AI SaaS Engineer

DocuSign
San Francisco, Seattle
Workplace: HybridFull timeUSD 119,100 - 184,700 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsEducation: bachelorsSkills: ["Collaboration","Innovation","Adoption","Proof of concepts"]

Design and deploy autonomous, agentic AI workflows to proactively resolve IT user and system issues. Build self-healing processes that reduce operational ticket volume, and integrate AI solutions with enterprise SaaS platforms while embedding security and compliance controls. Partner with IT and security teams to improve automation performance over time, manage agent lifecycle workflows, and contribute to scalable AI service ownership. Work as an individual contributor within the Cloud Apps organization.

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FursaFursa
DocuSign
DocuSign
1 day ago

AI SaaS Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Design and deploy autonomous, agentic AI workflows to proactively resolve IT user and system issues. Build self-healing processes that reduce operational ticket volume, and integrate AI solutions with enterprise SaaS platforms while embedding security and compliance controls. Partner with IT and security teams to improve automation performance over time, manage agent lifecycle workflows, and contribute to scalable AI service ownership. Work as an individual contributor within the Cloud Apps organization.
Location: San Francisco, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Develop agentic AI solutions to proactively resolve user and system issues in IT operations.
  • •Build self-healing workflows to eliminate operational tickets and reduce manual intervention.
  • •Manage lifecycle workflows and utilize LLMs to enhance service delivery.
  • •Integrate AI solutions with SaaS platforms while ensuring security and compliance across the enterprise environment.
  • •Collaborate with IT and security teams to continuously improve automation and contribute to scalable, secure AI service integrations.

Pay and Benefits

Salary: USD 119,100 - 184,700 annually
Perks:Paid LeavePaid ParentalHealth InsuranceRetirementLearning BudgetCompassionate Care

Key Requirements

  • •Basic Bachelor’s degree in Computer Science, Engineering, or related field with 5+ years of experience, or a Master’s degree with 3+ years of experience.
  • •3+ years of experience in AI/ML engineering, IT automation, or SaaS development.
  • •Experience with agentic AI frameworks, workflow automation, or intelligent IT service management.
  • •Experience working with LLMs and integrating RAG pipelines into enterprise solutions.
  • •Experience with scripting/programming languages (e.g., Python, Java) and embedding security and compliance controls into AI or automation solutions.
Experience:5+ yearsAI/MLIT automationSaaSIntelligent IT service managementEnterprise solutions
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:CollaborationInnovationAdoptionProof of concepts
Languages:En-us
Tech Stack:PythonJavaLLMsRAG pipelinesDockerKubernetesAWSAzureGCPAgileDevOpsCI/CDSaaS integration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
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