Quality Specialist (Warszawa, MZ, PL, 02-673)

Support Specialty Lines Operations within Global Operations by enabling robust Quality Management and Assurance across quality, claims, and customer protection. Monitor KPIs such as Voice of Customer, customer satisfaction, and complaints, ensuring compliance with standards and regulatory requirements. Drive timely complaints management and quality assurance in scope, and provide Learning & Development support through training content and metrics follow-up. Contribute to operational risk activities like leakage control and fraud prevention.