Service Advisor, Costa Mesa

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 28 - 38 hourlyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Customer service","Interpersonal skills","Compassion","Problem-solving","Documentation"]

Provide front-of-house service support for vehicle maintenance and repair by greeting customers, consulting with technicians, documenting concerns, and explaining service options including time and cost estimates. Guide clients from intake through vehicle handover, manage inspections/check-ins and transport damage documentation, coordinate loaner agreements, and uphold CSI and QC standards. Handle work-order revisions, warranty claim rejections, and service authorization, invoices, and payments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lucid Motors
Lucid Motors
11 hours ago

Service Advisor, Costa Mesa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Provide front-of-house service support for vehicle maintenance and repair by greeting customers, consulting with technicians, documenting concerns, and explaining service options including time and cost estimates. Guide clients from intake through vehicle handover, manage inspections/check-ins and transport damage documentation, coordinate loaner agreements, and uphold CSI and QC standards. Handle work-order revisions, warranty claim rejections, and service authorization, invoices, and payments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Inform clients throughout the service experience from initial contact to vehicle handover.
  • •Perform comprehensive inspections and vehicle check-in processes, identifying and reporting damage or visible wear.
  • •Check in vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading.
  • •Manage loaner agreements by coordinating rental vehicle requests and arranging Lyft rides as needed.
  • •Uphold Customer Satisfaction Index (CSI) and QC standards, including revising work orders, addressing warranty claim rejections, and handling service authorization, invoices, and payment collection.

Pay and Benefits

Salary: USD 28 - 38 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401k

Key Requirements

  • •2-5 years previous automotive experience with training in a Service Advisor or front-of-house customer facing role.
  • •Excellent interpersonal skills with a compassionate, patient demeanor.
  • •Strong problem-solving and creative thinking abilities.
  • •Ability to articulate and document details to ensure smooth workflow and tailor explanations of automotive terminology to customers.
  • •Proficiency with computer applications such as Microsoft Office and ability to learn proprietary DMS software.
Experience:2-5 yearsAutomotive
Skills:Customer serviceInterpersonal skillsCompassionProblem-solvingDocumentation
Licenses:Valid driver’s license
Certifications:CPR training
Tech Stack:Microsoft OfficeDMSDocuSign

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn