Client Solutions Manager - CPG - New York

TikTok
New York
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Client management","Communication","Collaboration","Problem-solving","Strategic thinking"]

Partner with enterprise CPG advertisers as a trusted day-to-day advisor, owning full-funnel media strategy and execution. Use deep TikTok product knowledge to educate clients, optimize campaigns with performance insights, and identify upsell opportunities. Coordinate cross-functional teams to deliver long-term account plans, and troubleshoot client issues with Product and Engineering. Communicate results through data-driven QBRs and help drive revenue growth.

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FursaFursa
TikTok
TikTok
1 month ago

Client Solutions Manager - CPG - New York

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Partner with enterprise CPG advertisers as a trusted day-to-day advisor, owning full-funnel media strategy and execution. Use deep TikTok product knowledge to educate clients, optimize campaigns with performance insights, and identify upsell opportunities. Coordinate cross-functional teams to deliver long-term account plans, and troubleshoot client issues with Product and Engineering. Communicate results through data-driven QBRs and help drive revenue growth.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Cultivate and maintain strategic client partnerships as a trusted advisor and key point of contact for day-to-day communications.
  • •Develop and execute media strategies aligned to client goals, activating full-funnel approaches from awareness to performance.
  • •Analyze campaign data to identify optimizations and upsell opportunities, providing proactive performance insights and recommendations.
  • •Educate clients on TikTok’s products, platform updates, and best practices to drive campaign success.
  • •Coordinate cross-functional teams to deliver long-term account plans and troubleshoot client issues alongside Product and Engineering.

Key Requirements

  • •4+ years of experience in client solutions, account management, digital advertising, AdTech, or a related field.
  • •Proficiency analyzing and using data tools such as Excel and Data Studio.
  • •Ability to thrive in a fast-paced, rapidly evolving environment.
  • •Willingness to work in New York.
  • •Experience with performance-driven (programmatic or social) advertising and/or auction-based ad platforms.
Experience:4+ yearsDigital advertisingAdTechProgrammatic advertisingSocial advertisingFull-funnel advertising
Skills:Client managementCommunicationCollaborationProblem-solvingStrategic thinking
Tech Stack:ExcelData Studio

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn