Customer Success Manager

Salesforce
Lisbon
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Consulting","Stakeholder management","Influencing","Communication","Problem-solving"]

Own end-to-end customer success for high-value customers purchasing the Signature Success Plan, ensuring strong delivery, renewal, and expansion. Build relationships with business and technical stakeholders, translate customer priorities into value delivered, and use AI-driven tools for account health monitoring and success plan drafting. Serve as the primary contact during major incidents, escalating early risks and partnering with Sales, Engineering, and Product to drive outcomes.

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FursaFursa
Salesforce
Salesforce
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own end-to-end customer success for high-value customers purchasing the Signature Success Plan, ensuring strong delivery, renewal, and expansion. Build relationships with business and technical stakeholders, translate customer priorities into value delivered, and use AI-driven tools for account health monitoring and success plan drafting. Serve as the primary contact during major incidents, escalating early risks and partnering with Sales, Engineering, and Product to drive outcomes.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Be the single point of accountability for delivery, overall customer experience, renewal, and expansion across your book of business.
  • •Build relationships with business and technical stakeholders, aligning value delivered with customer priorities and goals.
  • •Use AI-driven tools to support meeting summaries, account health monitoring, and drafting success plans, escalating early risk signals for human follow-up.
  • •Act as the primary point of contact during major incidents, ensuring timely communication and resolution.
  • •Partner with Sales, Engineering, and Product teams on the account.

Key Requirements

  • •3-4 years of experience in Customer Success, SaaS platform delivery, or a related field.
  • •Strong consulting skills to drive business value conversations, handle objections, and influence senior stakeholders.
  • •Relevant industry or domain expertise and the ability to connect it to customer priorities.
  • •Clear communication that translates technical concepts into business terms for multiple audiences.
  • •Fluency in Portuguese and English.
Experience:SaaSCustomer success
Skills:ConsultingStakeholder managementInfluencingCommunicationProblem-solving
Certifications:AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist
Languages:PortugueseEnglish
Tech Stack:AgentforceSalesforceSales CloudService CloudData Cloud

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor