Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Professionalism"]

Welcome and support hotel guests from arrival through check-in and check-out, providing prompt assistance and resolving issues with a friendly, positive approach. Handle guest reservations, updates, and special requests using property management systems to ensure smooth scheduling and availability. Communicate clearly across in-person, phone, and email channels, and offer personalized local recommendations that enhance each guest’s stay.

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FursaFursa
Minor International
Minor International
2 days ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 33 minutes agoStatus: Live

Job Summary

Welcome and support hotel guests from arrival through check-in and check-out, providing prompt assistance and resolving issues with a friendly, positive approach. Handle guest reservations, updates, and special requests using property management systems to ensure smooth scheduling and availability. Communicate clearly across in-person, phone, and email channels, and offer personalized local recommendations that enhance each guest’s stay.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient guest check-in by addressing immediate inquiries or needs.
  • •Maintain clear and courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email channels.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as a primary point of contact during guests’ stays by offering prompt assistance, resolving issues, and making personalized recommendations.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Health InsuranceEap

Key Requirements

  • •Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to clearly articulate information and provide precise, professional correspondence across different mediums.
  • •Consistently delivers an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences and resolving issues efficiently.
  • •Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.
Skills:Customer serviceCommunicationProblem-solvingAttention to detailProfessionalism
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn