Scaled Customer Manager - English & Spanish Speaking

DocuSign
Egypt
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Organizational skills","Collaboration","Resilience","Attention to detail"]

Drive scalable, outcome-focused customer engagements across the customer lifecycle—launch, optimize, and renew—through targeted 1:1 and 1:many motions. Diagnose adoption and usage, remove blockers, and recommend best-practice solutions using Docusign Intelligent Agreement Management and related products. Partner with Digital CSMs, CSAMs, AEs, and Renewal Specialists, and document actions in Gainsight and Salesforce to improve customer health and retention.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
3 days ago

Scaled Customer Manager - English & Spanish Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive scalable, outcome-focused customer engagements across the customer lifecycle—launch, optimize, and renew—through targeted 1:1 and 1:many motions. Diagnose adoption and usage, remove blockers, and recommend best-practice solutions using Docusign Intelligent Agreement Management and related products. Partner with Digital CSMs, CSAMs, AEs, and Renewal Specialists, and document actions in Gainsight and Salesforce to improve customer health and retention.
Location: Egypt
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Operate at scale across a portfolio to increase satisfaction and long-term value using customer health, product usage, net revenue retention, and feedback.
  • •Deliver targeted 1:1 engagements (health checks, optimization sessions, feature adoption, and use-case design) to diagnose usage, uncover blockers, and recommend best practices across Docusign IAM and eSignature.
  • •Partner with Digital CSMs, CSAMs, AEs, and Renewal Specialists to engage customers identified through CTAs, digital campaigns, webinars, or renewal workflows, especially under-trending or at-risk accounts.
  • •Run renewal-readiness and adoption-focused sessions to clarify value, optimize existing use cases, surface new use cases, and protect recurring revenue.
  • •Document engagement actions and outcomes in Gainsight and Salesforce and collaborate cross-functionally to share customer insights and improve scaled success motions.

Key Requirements

  • •3+ years of related experience in customer-facing roles such as customer success, account management, consulting, support, or implementation in SaaS.
  • •Fluency in English and Spanish.
  • •Ability to translate technical enablement into clear, step-by-step guidance for non-technical audiences.
  • •Experience crafting and delivering clear customer communications across email, calls, and digital channels.
  • •Experience using data and reports (e.g., usage and health scores) to prioritize actions and track impact.
Experience:3+ yearsSaaS
Skills:CommunicationOrganizational skillsCollaborationResilienceAttention to detail
Languages:EnglishSpanish
Tech Stack:GainsightSalesforceOutreachAnalyticsBI tools

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor