RTX

2 weeks ago

Front Line Technical Representative - Field Service

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a customer-facing interface between the interior Response Center (IRC) and product support engineering teams, handling technical requests and troubleshooting issues. Analyze and interpret repair data for reporting, document and route technical matters to the right business unit, and coordinate with engineering to resolve customer concerns. Apply site EHS practices by reporting observed hazards and recommending actions to support safety for yourself and others.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Work on complex problems requiring in-depth evaluation of situations or data.
•Document and route technical requests to the appropriate business unit.
•Troubleshoot technical issues using available data.
•Compute and analyze repair data for reporting.
•Coordinate with the Product Support Engineering team to resolve customer concerns and follow EHS practices by reporting hazards and recommending actions.

Key Requirements

•Ability to read and interpret 2D and 3D drawings.
•Basic understanding of aircraft interior components and layouts.
•Strong English communication skills (written and spoken).
•Ability to read maintenance manuals, service bulletins, and technical specifications.
•Ability to prepare technical reports and documentation.

Skills:CommunicationTroubleshootingDocumentationAnalysisCoordination

Languages:English

Tech Stack:2D drawings3D drawingsMaintenance manualsService bulletinsTechnical specificationsATA ChaptersTeamcenterMicrosoft OfficeEHS practicesRepair data reporting

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX