Staff BIOS Customer Application Engineer

AMD
Bengaluru
Workplace: OnsiteFull timeINR 3,103,450 - 4,433,500 annuallyFunction: Data Analytics & Business IntelligenceExperience: 10+ yearsEducation: bachelorsSkills: ["Structured problem solving","Customer-first communication","Triage and prioritization","Cross-functional collaboration","Ownership"]

Own end-to-end customer technical engagement for AMD embedded and x86 platforms, from requirement clarification through debug, workarounds, escalation, validation alignment, and closure. Support BIOS configuration and UEFI/firmware/platform bring-up, run structured issue triage and reproduction, and drive cross-functional resolution across engineering, validation, QA, product, and program teams. Provide timely, technically accurate customer communications and readiness support for production adoption.

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FursaFursa
AMD
AMD
10 hours ago

Staff BIOS Customer Application Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end customer technical engagement for AMD embedded and x86 platforms, from requirement clarification through debug, workarounds, escalation, validation alignment, and closure. Support BIOS configuration and UEFI/firmware/platform bring-up, run structured issue triage and reproduction, and drive cross-functional resolution across engineering, validation, QA, product, and program teams. Provide timely, technically accurate customer communications and readiness support for production adoption.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary technical interface for customer issues, requirements, feature asks, and platform enablement activities.
  • •Support BIOS configuration, UEFI flows, firmware debug, platform initialization, and BIOS-dependent customer requirements.
  • •Own structured triage for customer issues, including reproduction strategy, technical data collection, debug coordination, prioritization, tracking, and closure.
  • •Manage escalations and coordinate with BIOS Engineering, Firmware, Silicon, Validation, QA, Product Management, and Program Management as needed.
  • •Support customer bring-up and platform readiness across prototype, validation, and production phases, including board/system-level debug and readiness reviews.

Pay and Benefits

Salary: INR 3,103,450 - 4,433,500 annually

Key Requirements

  • •10+ years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related roles.
  • •Strong hands-on BIOS/Firmware enablement and debug on x86 or embedded platforms.
  • •Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.
  • •Strong platform-level debug across BIOS/firmware/hardware, operating systems, device drivers, virtualization, power, and performance domains.
  • •Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field (Master’s preferred).
Experience:10+ yearsEmbedded systemsX86BIOS/FirmwareCustomer engineeringPlatform engineering
Education:Bachelor's in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or related technical field
Skills:Structured problem solvingCustomer-first communicationTriage and prioritizationCross-functional collaborationOwnership
Languages:En-us
Tech Stack:UEFIBIOSFirmware debugACPISMBIOSPCIeSecure bootLinuxWindowsEmbedded LinuxPythonShell scriptingJTAGLogic analyzersOscilloscopesFirmware trace toolsBIOS debug utilitiesCrash dump analysis

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
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