CUSTOMER SERVICE AGENT

DP World
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Attention to detail","Teamwork"]

Provide safe, efficient customer service and buggy transport support for passengers within the Midfield Terminal. Keep up to date with terminal changes, deliver clear guidance on rules and available services, and assist specific passenger needs including elderly, children, and people of determination. Coordinate with airport and terminal stakeholders to resolve passenger issues, manage relevant safety processes, collect on-the-spot feedback, support emergencies, and report faults per SOP.

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FursaFursa
DP World
DP World
22 hours ago

CUSTOMER SERVICE AGENT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide safe, efficient customer service and buggy transport support for passengers within the Midfield Terminal. Keep up to date with terminal changes, deliver clear guidance on rules and available services, and assist specific passenger needs including elderly, children, and people of determination. Coordinate with airport and terminal stakeholders to resolve passenger issues, manage relevant safety processes, collect on-the-spot feedback, support emergencies, and report faults per SOP.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure safe and efficient transport of guests within the airport terminal.
  • •Stay informed about relevant information and changes within Midfield Terminal that affect customer service delivery.
  • •Provide clear guidance to passengers on rules, regulations, and available airport services and facilities.
  • •Coordinate with terminal stakeholders to assist passengers, solve problems, and support buggy transport service for arrival/departure.
  • •Manage safety processes (including lift entrapment and panic alarm per ADA SOP), collect passenger feedback, support emergencies, and report faults to relevant departments.

Key Requirements

Skills:Customer serviceCommunicationProblem-solvingAttention to detailTeamwork

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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