CDD - Bilingual Client Advisor Dutch/English Hermès.com Europe W/M

Hermes
Paris
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Empathetic","Customer-focused","Interpersonal skills","Tailor-made solutions","Teamwork","Stress management","Analysis","Autonomy","Strong priorities"]

Serve as a multilingual client advisor for the European e-commerce customer relation center, acting as a single point of contact for customers contacting European stores. Manage customer interactions end-to-end, encourage sales, and support e-commerce order follow-up until delivery. Handle inbound calls and provide omnichannel guidance, product information, and help with purchases, returns, and exchanges, while maintaining a high-quality client and store experience.

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Hermes
Hermes
1 month ago

CDD - Bilingual Client Advisor Dutch/English Hermès.com Europe W/M

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Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a multilingual client advisor for the European e-commerce customer relation center, acting as a single point of contact for customers contacting European stores. Manage customer interactions end-to-end, encourage sales, and support e-commerce order follow-up until delivery. Handle inbound calls and provide omnichannel guidance, product information, and help with purchases, returns, and exchanges, while maintaining a high-quality client and store experience.
Location: Paris
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage customer relationships end-to-end with European e-commerce customers, acting as a single point of contact.
  • •Interact with customers by phone, e-mail, and WhatsApp to advise and develop sales.
  • •Receive, analyze, green-light, and follow up on European e-commerce orders until they are received.
  • •Handle inbound calls for stores and assist customers with a qualitative omnichannel experience.
  • •Provide product information and communicate procedures (purchases, returns, exchanges), ensuring follow-up with the concerned store.

Key Requirements

  • •Excellent oral and writing skills in Dutch and English.
  • •Empathetic, kind, and service-oriented with customers at the center.
  • •Strong interpersonal skills and ability to propose tailor-made solutions.
  • •Proven passion for selling.
  • •Experience in the hotel, retail, or e-commerce sectors (dealing with demanding international clients is an asset).
Experience:1+ years
Skills:EmpatheticCustomer-focusedInterpersonal skillsTailor-made solutionsTeamworkStress managementAnalysisAutonomyStrong priorities
Languages:DutchEnglishFrench

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn