Customer Operator

CarMax
Pennsylvania
Workplace: OnsiteFull timeUSD 17.96 - 17.96 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Telephone etiquette","Active listening","Multi-tasking"]

As a Customer Operator, you’ll support the Service Department by answering service calls, assisting customers in person and over the phone, and coordinating appointments. You’ll schedule and route calls, perform reminder and follow-up outreach, and communicate repair requests while keeping repair orders and documentation accurate. You’ll also audit sublet invoices, monitor loaner logs, and help maintain compliance with CarMax EH&S requirements in a fast-paced environment.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Operator

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Last checked: 1 hour agoStatus: Live

Job Summary

As a Customer Operator, you’ll support the Service Department by answering service calls, assisting customers in person and over the phone, and coordinating appointments. You’ll schedule and route calls, perform reminder and follow-up outreach, and communicate repair requests while keeping repair orders and documentation accurate. You’ll also audit sublet invoices, monitor loaner logs, and help maintain compliance with CarMax EH&S requirements in a fast-paced environment.
Location: Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with a friendly, empathetic tone.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls for upcoming appointments, follow up when parts arrive, and contact customers with repair requests.
  • •Audit sublet invoices, monitor loaner logs, and file repair orders daily while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 17.96 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability for nights, weekends, holidays, and extended shifts.
Skills:Customer serviceCommunicationTelephone etiquetteActive listeningMulti-tasking
Tech Stack:Spreadsheets

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn