Customer Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide phone and in-person customer support for the service/repair process, helping guests before, during, and after repairs. Answer and route incoming service calls, schedule appointments, perform reminder and follow-up calls, and contact customers regarding repair requests. Coordinate with Service Consultants and Customer Advisors, maintain accurate repair order documentation, and support compliance through audits of sublet invoices and loaner logs while following EH&S requirements.

Location: Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer incoming service calls promptly and professionally with a friendly, empathetic tone.
•Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
•Schedule service appointments, route calls, and provide clear responses to customer inquiries.
•Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; file repair orders daily.
•Audit sublet invoices and monitor loaner logs to ensure compliance; follow CarMax EH&S requirements and maintain a clean work area.

Pay and Benefits

Salary: USD 17.96 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
•Flexible availability including nights, weekends, holidays, and extended shifts.

Skills:CommunicationActive listeningCustomer serviceEmpathyTime management

Tech Stack:SpreadsheetsService systems

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Pennsylvania

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer incoming service calls promptly and professionally with a friendly, empathetic tone.
•Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
•Schedule service appointments, route calls, and provide clear responses to customer inquiries.
•Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; file repair orders daily.
•Audit sublet invoices and monitor loaner logs to ensure compliance; follow CarMax EH&S requirements and maintain a clean work area.

Pay and Benefits

Salary: USD 17.96 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
•Ability to execute standardized service processes and maintain high customer satisfaction scores.
•Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
•Flexible availability including nights, weekends, holidays, and extended shifts.

Skills:CommunicationActive listeningCustomer serviceEmpathyTime management

Tech Stack:SpreadsheetsService systems

Company Brief

CarMax

Industry: Automotive

Website