Allianz

3 months ago

Contact Centre Manager (Singapore, SG, 068897)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead and oversee Allianz Singapore’s contact centre operations, combining inbound customer service with outbound telemarketing to drive service excellence, sales performance, and customer experience. Manage a multi-channel team, implement process improvements, and partner with stakeholders to align centre strategy with business goals while ensuring regulatory and quality compliance.

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop Team Leader, Customer Service Representatives, and Telemarketers to achieve high performance and engagement
•Set clear performance expectations and KPIs aligned with business goals and customer outcomes
•Conduct regular performance reviews, coaching sessions, and team huddles, using data-driven insights to improve individual and team effectiveness
•Foster a positive, accountable, and customer-focused team culture that promotes retention and continuous development
•Oversee daily inbound operations to consistently meet or exceed service level targets (e.g., SLA, Abandon Rate, CSAT, NPS)

Key Requirements

•Bachelor's degree in Business, Management, or related field
•Minimum 10 years of experience in contact centre operations, with at least 3 years in a leadership role
•Proven experience in the insurance, or financial services sector
•Must be COMGI, BCP, PGI and HI certified
•Strong understanding of contact centre KPIs, workforce management, and reporting tools

Experience:10+ yearsInsuranceFinancial servicesContact centre

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementAnalyticalProblem-solving

Certifications:COMGIBCPPGIHI

Tech Stack:CRMTelephonyData analytics

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 months ago

Contact Centre Manager (Singapore, SG, 068897)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop Team Leader, Customer Service Representatives, and Telemarketers to achieve high performance and engagement
•Set clear performance expectations and KPIs aligned with business goals and customer outcomes
•Conduct regular performance reviews, coaching sessions, and team huddles, using data-driven insights to improve individual and team effectiveness
•Foster a positive, accountable, and customer-focused team culture that promotes retention and continuous development
•Oversee daily inbound operations to consistently meet or exceed service level targets (e.g., SLA, Abandon Rate, CSAT, NPS)

Key Requirements

•Bachelor's degree in Business, Management, or related field
•Minimum 10 years of experience in contact centre operations, with at least 3 years in a leadership role
•Proven experience in the insurance, or financial services sector
•Must be COMGI, BCP, PGI and HI certified
•Strong understanding of contact centre KPIs, workforce management, and reporting tools

Experience:10+ yearsInsuranceFinancial servicesContact centre

Education:Bachelor's

Skills:LeadershipCommunicationStakeholder managementAnalyticalProblem-solving

Certifications:COMGIBCPPGIHI

Tech Stack:CRMTelephonyData analytics

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn