Customer Service Associate

Avantor
Dublin
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Relationship building","Autonomous problem-solving","Time management","Professional communication"]

Drive excellent customer service and internal account management for key life sciences customers in Ireland. Own end-to-end order processing and delivery management, resolve customer queries (including complex pricing and margin issues), and provide accurate delivery dates and status. Coordinate with finance on invoices, pricing, account setup, and charges, and keep customer information updated in CRM while monitoring orders, forecasts, and stock.

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FursaFursa
Avantor
Avantor
9 hours ago

Customer Service Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Drive excellent customer service and internal account management for key life sciences customers in Ireland. Own end-to-end order processing and delivery management, resolve customer queries (including complex pricing and margin issues), and provide accurate delivery dates and status. Coordinate with finance on invoices, pricing, account setup, and charges, and keep customer information updated in CRM while monitoring orders, forecasts, and stock.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process customer orders and manage deliveries, including order confirmations and related order documentation.
  • •Provide internal account management for key customers and resolve customer queries, including one-time resolutions.
  • •Advise customers on delivery dates and order status; handle customer complaints with timely resolution.
  • •Coordinate with finance on invoice queries and support pricing, account setup, and charges.
  • •Update and validate customer information in CRM and monitor open orders, blanket orders, forecasts, and virtual stock.

Pay and Benefits

Perks:Annual BonusPaid LeaveLearning BudgetPensionAssistance Program

Key Requirements

  • •Leaving Certificate (or equivalent).
  • •Experience in a customer relationship role with excellent customer focus.
  • •Comfort autonomously handling complex customer queries and questions and resolving issues to KPI timelines.
  • •Ability to build strong relationships with key customer contacts and internal stakeholders.
  • •IT literate with MS Office; previous SAP knowledge is a distinct advantage.
Experience:Life sciences
Skills:Customer focusRelationship buildingAutonomous problem-solvingTime managementProfessional communication
Tech Stack:MS OfficeCRMSAP

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn