Bupa

2 days ago

Patient Dining Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 36 minutes agoStatus: Live

Job Summary

Lead end-to-end patient dining for a luxury service at Cromwell Hospital, delivering a personalised five-star dining experience from admission to discharge. Manage and develop a Patient Dining team, maintain food safety, health and safety, and data protection compliance, and drive performance using KPIs, audits, and patient feedback. Partner with clinical and nursing teams to deliver therapeutic, allergen-sensitive and culturally appropriate meals, including VIP patient dining.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Lead and inspire the Patient Dining team to deliver a luxury five-star dining experience.
•Ensure high standards of food presentation, service accuracy, and patient satisfaction.
•Conduct patient rounds and build relationships to understand preferences and dietary requirements.
•Collaborate with clinical and nursing teams to deliver therapeutic, allergen-sensitive, culturally appropriate dining; provide VIP dining services.
•Monitor KPIs via audits and patient feedback, manage service recovery/complaints, and ensure compliance with food safety, health and safety, infection prevention, and data protection while controlling costs and waste.

Pay and Benefits

Salary: GBP 40,000 annually

Perks:PensionLife InsurancePaid Leave

Key Requirements

•Proven experience leading a patient dining, hospitality, or premium foodservice operation.
•Commitment to delivering exceptional customer service and five-star standards.
•Relevant management qualification.
•Food Safety Level 3 (or equivalent) and strong understanding of food safety, hygiene, and allergen management.
•Experience managing, coaching, and developing teams, including complaints, service recovery, and customer feedback.

Education:Certification / Diploma

Skills:Customer serviceLeadershipStakeholder managementComplaint handlingContinuous improvement

Certifications:Food Safety Level 3

Tech Stack:Microsoft OfficeService management systemsDatix

Company Brief

Bupa

Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn

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Bupa

2 days ago

Patient Dining Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 36 minutes agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Lead and inspire the Patient Dining team to deliver a luxury five-star dining experience.
•Ensure high standards of food presentation, service accuracy, and patient satisfaction.
•Conduct patient rounds and build relationships to understand preferences and dietary requirements.
•Collaborate with clinical and nursing teams to deliver therapeutic, allergen-sensitive, culturally appropriate dining; provide VIP dining services.
•Monitor KPIs via audits and patient feedback, manage service recovery/complaints, and ensure compliance with food safety, health and safety, infection prevention, and data protection while controlling costs and waste.

Pay and Benefits

Salary: GBP 40,000 annually

Perks:PensionLife InsurancePaid Leave

Key Requirements

•Proven experience leading a patient dining, hospitality, or premium foodservice operation.
•Commitment to delivering exceptional customer service and five-star standards.
•Relevant management qualification.
•Food Safety Level 3 (or equivalent) and strong understanding of food safety, hygiene, and allergen management.
•Experience managing, coaching, and developing teams, including complaints, service recovery, and customer feedback.

Education:Certification / Diploma

Skills:Customer serviceLeadershipStakeholder managementComplaint handlingContinuous improvement

Certifications:Food Safety Level 3

Tech Stack:Microsoft OfficeService management systemsDatix

Company Brief

Bupa

Industry: Health Insurance (Payers)

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1947

Website LinkedIn