UAE National | Receptionist | Part Time | Al-Futtaim Motors | Lexus (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Organizational skills","Attention to detail","Multitasking"]

Manage the service department reception at the dealership—greeting customers, directing them to the right Service Advisor, and handling calls and WhatsApp/email inquiries. Own appointment scheduling for walk-ins and bookings, confirm daily sessions, and keep the reception area organized. Provide service information, update customers on vehicle status when needed, prepare service documents and appointment sheets, and maintain visit/call logs. Support workshop workflow and escalate issues as required to maintain high service quality and customer satisfaction.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

UAE National | Receptionist | Part Time | Al-Futtaim Motors | Lexus (Dubai, AE)

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage the service department reception at the dealership—greeting customers, directing them to the right Service Advisor, and handling calls and WhatsApp/email inquiries. Own appointment scheduling for walk-ins and bookings, confirm daily sessions, and keep the reception area organized. Provide service information, update customers on vehicle status when needed, prepare service documents and appointment sheets, and maintain visit/call logs. Support workshop workflow and escalate issues as required to maintain high service quality and customer satisfaction.
Location: Dubai
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Greet customers professionally and manage front-desk flow by directing customers to the appropriate Service Advisor or department.
  • •Handle incoming telephone calls, WhatsApp inquiries, and email communication while maintaining a welcoming reception area.
  • •Manage service appointments in the system for walk-ins and scheduled visits, including confirmations and updates on changes or waiting times.
  • •Prepare and maintain service-related documents, appointment sheets, and logs for customer visits, calls, and vehicle flow.
  • •Coordinate with Service Advisors and the workshop team to support customer queue management, vehicle status updates, and escalation of basic customer concerns.

Key Requirements

  • •High school diploma or equivalent; customer service certification is a plus.
  • •1-2 years of experience in a customer-facing role, preferably in the automotive industry.
  • •Proficiency in using customer relationship management (CRM) software and appointment management systems.
  • •Strong organizational skills with attention to detail for appointment and documentation accuracy.
  • •Strong verbal and written communication skills focused on customer service.
Experience:1-2 yearsAutomotive
Education:High School
Skills:Customer serviceInterpersonal skillsOrganizational skillsAttention to detailMultitasking
Tech Stack:CRM softwareAppointment management systemWhatsAppEmail

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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