Facility Manager

Serco
Oxford
Workplace: OnsiteFull timeGBP 32,000+Function: Laboratory & Clinical OperationsSkills: ["Leadership","Communication","Relationship-building","Problem-solving"]

Lead the day-to-day operation of a busy leisure facility, ensuring safe, welcoming, and high-performing services. Work closely with the General Manager to deliver operational plans, drive sustainable growth, and enhance customer experiences. Manage, coach, and develop Duty Managers and departmental leaders, using performance data and KPIs to drive continuous improvement and innovation. Take responsibility for facility readiness, keyholder duties, and emergency response support as needed.

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FursaFursa
Serco
Serco
2 months ago

Facility Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the day-to-day operation of a busy leisure facility, ensuring safe, welcoming, and high-performing services. Work closely with the General Manager to deliver operational plans, drive sustainable growth, and enhance customer experiences. Manage, coach, and develop Duty Managers and departmental leaders, using performance data and KPIs to drive continuous improvement and innovation. Take responsibility for facility readiness, keyholder duties, and emergency response support as needed.
Location: Oxford
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Laboratory & Clinical Operations
Seniority: Manager level

Key Responsibilities

  • •Lead the safe, effective, and efficient operation of the facility, ensuring health, safety, and environmental compliance.
  • •Support the General Manager in delivering operational plans, business objectives, and sustainable growth.
  • •Manage, coach, and develop Duty Managers and departmental leaders to help teams grow and perform.
  • •Drive excellent customer service and build trust with customers, stakeholders, and the local community.
  • •Use performance data and KPIs to identify opportunities for continuous improvement and innovation; handle facility readiness, keyholder duties, and emergency response support.

Pay and Benefits

Salary: GBP 32,000
Perks:Health InsurancePensionGym MembershipPaid LeaveTraining

Key Requirements

  • •Experience in facilities management, leisure operations, or a similar operational leadership environment.
  • •Proven ability to lead, motivate, and develop teams while creating a positive, engaged culture.
  • •Strong communication and relationship-building skills with colleagues, customers, and external stakeholders.
  • •Comfortable using operational and performance data to make decisions and deliver solutions.
  • •Full UK Driving Licence; confident swimmer; NPLQ desirable (training provided).
Experience:Leisure operations
Skills:LeadershipCommunicationRelationship-buildingProblem-solving
Licenses:Full UK Driving Licence
Certifications:NPLQ

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn