Director, Technical Account Manager- Americas

Dragos
United States
Workplace: RemoteFull time245,000+Function: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Organizational skills","Time management","Stakeholder management"]

Lead a customer success team of technical subject matter experts who help industrial practitioners monitor and secure critical infrastructure using the Dragos Platform. Own technical advisory, escalations, and key TAM workflows to ensure customers operationalize and realize value. Partner with engineering, product, OT Watch & Intel, and solution architects to guide platform adoption, advocate for customer needs in roadmap planning, and report KPIs to leadership.

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FursaFursa
Dragos
Dragos
11 hours ago

Director, Technical Account Manager- Americas

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead a customer success team of technical subject matter experts who help industrial practitioners monitor and secure critical infrastructure using the Dragos Platform. Own technical advisory, escalations, and key TAM workflows to ensure customers operationalize and realize value. Partner with engineering, product, OT Watch & Intel, and solution architects to guide platform adoption, advocate for customer needs in roadmap planning, and report KPIs to leadership.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Director level

Key Responsibilities

  • •Build, mentor, and coach a technical account management team for customer success.
  • •Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges.
  • •Establish relationships with senior customer stakeholders to understand technical needs and business objectives.
  • •Serve as an escalation point between customers and internal teams, alongside the Customer Success Manager team.
  • •Work with Engineering and Product Management leadership to guide platform development, advocate in roadmap planning, and report KPIs to leadership.
Travel: Medium travel

Pay and Benefits

Salary: 245,000
Perks:Equity

Key Requirements

  • •Significant and relevant experience leading a customer-facing team.
  • •Experience working in security at an industrial company such as energy or manufacturing.
  • •Experience in SIEM technologies such as Splunk or Elastic.
  • •Advanced skills in network traffic analysis.
  • •Manage multiple stakeholders and projects with strong organization and time-management skills.
Experience:Industrial securitySIEMOT security
Skills:LeadershipCommunicationOrganizational skillsTime managementStakeholder management
Languages:English
Tech Stack:SplunkElastic

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn