Experienced Customer Success Management Professional

Honeywell
Atlanta
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Problem-solving","Negotiation","Leadership","Mentoring","Proactive mindset","Results-oriented","Continuous learning","Adaptability"]

Own customer success for building automation customers by maintaining strong relationships, serving as the primary point of contact, and handling inquiries, concerns, and escalations. Collaborate cross-functionally to drive onboarding, implementation, and adoption, and proactively identify upsell and account expansion opportunities. Use customer data to provide insights, improve retention, and develop customer-centric programs. Report program performance metrics while working a hybrid schedule from Salem or Atlanta.

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FursaFursa
Honeywell
Honeywell
3 days ago

Experienced Customer Success Management Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own customer success for building automation customers by maintaining strong relationships, serving as the primary point of contact, and handling inquiries, concerns, and escalations. Collaborate cross-functionally to drive onboarding, implementation, and adoption, and proactively identify upsell and account expansion opportunities. Use customer data to provide insights, improve retention, and develop customer-centric programs. Report program performance metrics while working a hybrid schedule from Salem or Atlanta.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong customer relationships to ensure success and satisfaction with products and services.
  • •Serve as the main point of contact for customer inquiries, concerns, and escalations.
  • •Collaborate with cross-functional teams to support customer onboarding, implementation, and adoption.
  • •Identify upsell opportunities and expand customer accounts based on insights.
  • •Analyze customer data and feedback to provide insights and drive customer success and continuous improvement.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistancePaid Leave401k

Key Requirements

  • •Minimum of 2 years of experience in customer success or account management.
  • •Valid drivers’ license.
  • •Bachelor’s degree in Business Administration, Marketing, or related field.
  • •Proven track record of building and maintaining strong customer relationships.
  • •Experience working with CRM software and customer success tools.
Experience:2+ yearsCustomer successAccount management
Education:Bachelor's in Business Administration, Marketing, or a related field
Skills:Problem-solvingNegotiationLeadershipMentoringProactive mindsetResults-orientedContinuous learningAdaptability
Licenses:Valid drivers’ license
Languages:US
Tech Stack:CRM softwareCustomer success tools

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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