Customer Success Manager

Samsara
United States
Workplace: RemoteFull timeUSD 88,089.75 - 118,440 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Relationship-building","Emotional intelligence","Initiative"]

Own and grow top mid-market customer relationships by ensuring adoption and measurable value from the Connected Operations Cloud. Work cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to resolve technical issues, lead strategic account engagements, and run product consultation workshops. Take a more technical approach than a typical CSM, explaining complex IoT platform capabilities and influencing internal roadmaps to drive mission-critical outcomes.

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FursaFursa
Samsara
Samsara
4 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own and grow top mid-market customer relationships by ensuring adoption and measurable value from the Connected Operations Cloud. Work cross-functionally with Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to resolve technical issues, lead strategic account engagements, and run product consultation workshops. Take a more technical approach than a typical CSM, explaining complex IoT platform capabilities and influencing internal roadmaps to drive mission-critical outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure customers increase the safety, efficiency, and sustainability of operations using the IoT platform.
  • •Deeply understand platform capabilities and explain them to businesses across industries.
  • •Learn, investigate, diagnose, and resolve technical issues for customers.
  • •Lead strategic customer engagements and workflow transformations to define metrics, timelines, and action plans.
  • •Orchestrate product consultation workshops and influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.

Pay and Benefits

Salary: USD 88,089.75 - 118,440 annually
Perks:Health InsuranceParental LeaveRemote WorkLearning Budget

Key Requirements

  • •3–5+ years in a technical customer success, account management, sales, sales engineering, or strategic consulting role with enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Solutions-oriented problem-solving with strong priority management and high emotional intelligence.
  • •Proven track record building trust and communicating effectively with stakeholders including executives, Sales, Product, Support, and engineering leadership.
  • •Bachelor’s degree from a 4-year institution.
Experience:3+ yearsEnterprise SaaSTechnical customer successAccount management
Education:Bachelor's
Skills:Problem-solvingCommunicationRelationship-buildingEmotional intelligenceInitiative
Languages:English
Tech Stack:IoTAPIsIntegrationsDatabricksPowerBI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn