Counter Sales Associate

Ferguson
Los Angeles
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Consultative selling","Self-motivation","Organizational skills"]

Serve as a trusted sales advisor to plumbing and HVAC contractor customers, engaging them at the counter, by phone, and via email to understand needs and recommend parts and solutions. Use product expertise to guide purchasing decisions, grow sales through upsell and cross-sell, and accurately locate items using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with Outside Sales, and maintain a safe, organized counter environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a trusted sales advisor to plumbing and HVAC contractor customers, engaging them at the counter, by phone, and via email to understand needs and recommend parts and solutions. Use product expertise to guide purchasing decisions, grow sales through upsell and cross-sell, and accurately locate items using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, collaborate with Outside Sales, and maintain a safe, organized counter environment.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate information using catalogs, computer systems, and manufacturer databases; process transactions with accuracy and positive customer experience.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines; collaborate with Outside Sales Associates.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and the ability to learn new systems quickly, plus organizational skills to manage multiple priorities.
Experience:0PlumbingHVACCustomer serviceSales
Skills:CommunicationRelationship buildingConsultative sellingSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn