Customer Service Representative (Part Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Problem-solving","Ability to work under pressure"]

Provide excellent customer service in the bank’s Customer Service Center by answering inbound calls, resolving customer questions and complaints, and assisting with account inquiries and maintenance. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, while presenting and explaining bank products and services and meeting call quality goals.

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Prosperity Bancshares
Prosperity Bancshares
8 months ago

Customer Service Representative (Part Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Provide excellent customer service in the bank’s Customer Service Center by answering inbound calls, resolving customer questions and complaints, and assisting with account inquiries and maintenance. Support customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards, while presenting and explaining bank products and services and meeting call quality goals.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take customer calls and provide excellent customer service.
  • •Answer questions and solve customer problems by listening, collecting data, and securing answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Handle complaints professionally and explain bank products and services to meet customers’ financial needs.
  • •Meet call quality goals while maintaining the bank’s professional reputation and adhering to bank policies.

Key Requirements

  • •Associate degree plus two years of related experience and/or training, or an equivalent combination of education and work-related experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of bank products, services, and policies/procedures.
  • •Excellent communication and public relations skills, with the ability to listen, collect data, and secure answers.
  • •Excellent computer skills, strong organization, and ability to work well under pressure (including overtime as needed).
Experience:1+ yearsBankingFinancial services
Education:Associate's
Skills:CommunicationPublic relationsOrganizationProblem-solvingAbility to work under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn