Applied AI Director (Account Management)

Heidi Health
New York
Workplace: OnsiteFull timeUSD 140,000 - 175,000 annuallyFunction: Data Science & Machine LearningExperience: 10+ yearsSkills: ["Leadership","Forecasting","Commercial judgment","Cross-functional communication","Prioritization"]

Lead Heidi’s US Applied AI function to turn AI adoption into sustained clinical, operational, and commercial value. Own strategy, execution, and commercial outcomes across deployment, adoption, expansion, and renewal, including forecasting and corrective action. Manage leaders and pods, build a repeatable operating model, make priority and resourcing decisions, and ensure customer insight shapes commitments in collaboration with Product and Clinical Engineering.

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Heidi Health
Heidi Health
1 day ago

Applied AI Director (Account Management)

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Job Summary

Lead Heidi’s US Applied AI function to turn AI adoption into sustained clinical, operational, and commercial value. Own strategy, execution, and commercial outcomes across deployment, adoption, expansion, and renewal, including forecasting and corrective action. Manage leaders and pods, build a repeatable operating model, make priority and resourcing decisions, and ensure customer insight shapes commitments in collaboration with Product and Clinical Engineering.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Director level

Key Responsibilities

  • •Set the Applied AI strategy, defining pod priorities and approach to deployment, adoption, and account growth.
  • •Own commercial outcomes and forecasts, accountable for expansion, retention, and renewal performance, and lead corrective actions.
  • •Lead managers and develop the organization by coaching leaders, setting expectations, and holding teams accountable for results.
  • •Build a repeatable operating model with ownership, planning, account reviews, deployment practices, and escalation paths.
  • •Make priority and resourcing decisions across pods and initiatives based on customer value, commercial impact, and delivery requirements.

Pay and Benefits

Salary: USD 140,000 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLearning Budget

Key Requirements

  • •10+ years leading a customer-facing technology function such as applied AI, deployment, account management, customer success, or consultative solutions.
  • •Track record owning commercial outcomes and forecasts, driving measurable customer adoption, expansion, and retention.
  • •Experience managing managers and developing leaders to deliver consistently through their teams.
  • •Strong functional planning skills, including prioritization, capacity allocation, organizational design, and forward-looking hiring plans.
  • •Product and technical fluency to assess deployment opportunities and constraints and shape functional strategy.
Experience:10+ yearsTechnologyApplied AIHealthcareHealth tech
Skills:LeadershipForecastingCommercial judgmentCross-functional communicationPrioritization
Tech Stack:Applied AIAI

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor