Freenome

4 weeks ago

Client Services Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Client Services Associate within the Customer Experience team, providing remote support to healthcare providers and patients. Triage inquiries via phone, chat, email; assist with orders, accounts, and portal access; communicate Freenome products clearly while maintaining HIPAA-compliant handling of sensitive information.

Location: Brisbane

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Triage and answer inbound communication (phone, chat, e-fax, email, portal) within set service levels.
•Provide ordering support and outreach to customers regarding ordering issues and missing information.
•Create and qualify new accounts and contacts, assist with portal login and contact management issues.
•Provide information about Freenome’s products and services to current and prospective customers and patients.
•Maintain compliance and accuracy when handling sensitive patient information.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityMedicalAnnual Bonus

Key Requirements

•High school diploma or equivalent
•Minimum of two years of experience in Client Services, preferably in healthcare or related field
•Proficiency with Mac/Apple products, 2-factor authentication apps, Google Workspace, CRM systems and customer communication tools (Salesforce, 8x8 or Vonage)
•Conversational fluency in English and Spanish

Experience:2+ yearsHealthcare

Education:High School

Skills:CommunicationDe-escalationMultitaskingCustomer service

Languages:EnglishSpanish

Tech Stack:Salesforce8x8VonageGoogle WorkspaceMacOS

Company Brief

Freenome

Develops blood-based early cancer detection tests by combining cell-free DNA analysis, genomics, and machine learning to identify cancer signals for screening and diagnosis, aiming to enable earlier, noninvasive detection across multiple cancer types.

Industry: Diagnostics

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: South San Francisco, United States

Founded: 2014

Website LinkedIn

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Freenome

4 weeks ago

Client Services Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Triage and answer inbound communication (phone, chat, e-fax, email, portal) within set service levels.
•Provide ordering support and outreach to customers regarding ordering issues and missing information.
•Create and qualify new accounts and contacts, assist with portal login and contact management issues.
•Provide information about Freenome’s products and services to current and prospective customers and patients.
•Maintain compliance and accuracy when handling sensitive patient information.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityMedicalAnnual Bonus

Key Requirements

•High school diploma or equivalent
•Minimum of two years of experience in Client Services, preferably in healthcare or related field
•Proficiency with Mac/Apple products, 2-factor authentication apps, Google Workspace, CRM systems and customer communication tools (Salesforce, 8x8 or Vonage)
•Conversational fluency in English and Spanish

Experience:2+ yearsHealthcare

Education:High School

Skills:CommunicationDe-escalationMultitaskingCustomer service

Languages:EnglishSpanish

Tech Stack:Salesforce8x8VonageGoogle WorkspaceMacOS

Company Brief

Freenome

Industry: Diagnostics

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Headquarters: South San Francisco, United States

Founded: 2014

Website LinkedIn