Agent Deployment Engineer

Decagon
London
Workplace: OnsiteFull timeGBP 140,000 - 184,000 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["APIs","Code","Integrations","LLMs","AI","Ticketing systems"]

Deliver end-to-end AI agent builds for strategic customers, translating requirements into build plans, configuring agent behavior, and ensuring enterprise-grade reliability. Collaborate with Agent PMs, Agent Success, Engineering, and GTM to drive scalable deployments, write artifacts, guardrails, and integrations with ticketing systems. Thrive in fast-paced, technically-focused, customer-facing delivery.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Decagon
Decagon
4 months ago

Agent Deployment Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver end-to-end AI agent builds for strategic customers, translating requirements into build plans, configuring agent behavior, and ensuring enterprise-grade reliability. Collaborate with Agent PMs, Agent Success, Engineering, and GTM to drive scalable deployments, write artifacts, guardrails, and integrations with ticketing systems. Thrive in fast-paced, technically-focused, customer-facing delivery.
Location: London
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration.
  • •Write and maintain key agent-building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes.
  • •Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real-world scenarios.
  • •Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments.
  • •Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines.

Pay and Benefits

Salary: GBP 140,000 - 184,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
  • •Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end; experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
  • •Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
  • •Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Experience:5+ yearsAILLMsConversational AIEnterprise SaaS
Skills:APIsCodeIntegrationsLLMsAITicketing systems
Tech Stack:APIsAILLMsTicketing systems

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor