Mastercard

1 month ago

Director, Partner Delivery & Product Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead a global delivery and product strategy team at Ethoca, a Mastercard company, aligning customer delivery, product strategy, and commercial growth. Oversee Delivery Managers, collaborate with Sales, Product, Customer Success, Compliance, and Operations, shape pre-sales and roadmaps from market feedback, and drive partner adoption and value realization across a complex payments ecosystem.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Director level

Key Responsibilities

•Lead, coach, and develop a high-performing team of customer delivery professionals, creating a culture of accountability, collaboration, and continuous improvement while strengthening the team’s ability to support complex partner needs.
•Oversee day-to-day delivery operations and resource planning across projects, regions, and priorities to ensure consistent execution, strong customer outcomes, and efficient alignment of team capacity with business demand.
•Lead strategic partner implementation initiatives, ensuring programs are delivered with a strong focus on quality, timeline adherence, stakeholder alignment, and realization of customer value.
•Collaborate with Sales to understand customer objectives, pain points, and workflows, and help position Ethoca solutions in a way that is commercially compelling, operationally credible, and aligned to business outcomes.
•Lead product demonstrations and proof-of-value engagements that build customer confidence, highlight strategic product capabilities, and support successful commercial decision-making.

Travel: Low travel

Pay and Benefits

Salary: CAD 138,000 - 221,000 annually

Key Requirements

•Advanced experience leading customer-facing implementation, onboarding, delivery, or technical consulting teams, with a track record of developing talent and driving strong execution.
•Experience in sales engineering, solutions consulting, or a similar customer-facing role within a B2B technology environment, ideally with exposure to APIs, SFTP, and implementation-driven workflows.
•Strong strategic thinking, analytical capability, and sound judgment, with the ability to navigate ambiguity, connect operational detail to broader business goals, and make informed decisions in complex environments.
•Excellent communication, presentation, and relationship-building skills, with the ability to engage technical, commercial, and executive audiences with clarity and confidence.
•Strong knowledge of the payments ecosystem, including merchants, issuers, processors, and the broader market dynamics that influence customer priorities and product adoption.

Experience:PaymentsFintechB2B technology

Skills:CommunicationLeadershipRelationship-buildingStrategic thinkingProblem-solving

Tech Stack:APIsSFTP

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Director, Partner Delivery & Product Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Strategy & Corporate Development

Seniority: Director level

Key Responsibilities

•Lead, coach, and develop a high-performing team of customer delivery professionals, creating a culture of accountability, collaboration, and continuous improvement while strengthening the team’s ability to support complex partner needs.
•Oversee day-to-day delivery operations and resource planning across projects, regions, and priorities to ensure consistent execution, strong customer outcomes, and efficient alignment of team capacity with business demand.
•Lead strategic partner implementation initiatives, ensuring programs are delivered with a strong focus on quality, timeline adherence, stakeholder alignment, and realization of customer value.
•Collaborate with Sales to understand customer objectives, pain points, and workflows, and help position Ethoca solutions in a way that is commercially compelling, operationally credible, and aligned to business outcomes.
•Lead product demonstrations and proof-of-value engagements that build customer confidence, highlight strategic product capabilities, and support successful commercial decision-making.

Travel: Low travel

Pay and Benefits

Salary: CAD 138,000 - 221,000 annually

Key Requirements

•Advanced experience leading customer-facing implementation, onboarding, delivery, or technical consulting teams, with a track record of developing talent and driving strong execution.
•Experience in sales engineering, solutions consulting, or a similar customer-facing role within a B2B technology environment, ideally with exposure to APIs, SFTP, and implementation-driven workflows.
•Strong strategic thinking, analytical capability, and sound judgment, with the ability to navigate ambiguity, connect operational detail to broader business goals, and make informed decisions in complex environments.
•Excellent communication, presentation, and relationship-building skills, with the ability to engage technical, commercial, and executive audiences with clarity and confidence.
•Strong knowledge of the payments ecosystem, including merchants, issuers, processors, and the broader market dynamics that influence customer priorities and product adoption.

Experience:PaymentsFintechB2B technology

Skills:CommunicationLeadershipRelationship-buildingStrategic thinkingProblem-solving

Tech Stack:APIsSFTP

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor