Director, Partner Delivery & Product Strategy

Mastercard
Toronto
Workplace: OnsiteFull timeCAD 138,000 - 221,000 annuallyFunction: Strategy & Corporate DevelopmentSkills: ["Communication","Leadership","Relationship-building","Strategic thinking","Problem-solving"]

Lead a global delivery and product strategy team at Ethoca, a Mastercard company, aligning customer delivery, product strategy, and commercial growth. Oversee Delivery Managers, collaborate with Sales, Product, Customer Success, Compliance, and Operations, shape pre-sales and roadmaps from market feedback, and drive partner adoption and value realization across a complex payments ecosystem.

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FursaFursa
Mastercard
Mastercard
3 months ago

Director, Partner Delivery & Product Strategy

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Job Summary

Lead a global delivery and product strategy team at Ethoca, a Mastercard company, aligning customer delivery, product strategy, and commercial growth. Oversee Delivery Managers, collaborate with Sales, Product, Customer Success, Compliance, and Operations, shape pre-sales and roadmaps from market feedback, and drive partner adoption and value realization across a complex payments ecosystem.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop a high-performing team of customer delivery professionals, creating a culture of accountability, collaboration, and continuous improvement while strengthening the team’s ability to support complex partner needs.
  • •Oversee day-to-day delivery operations and resource planning across projects, regions, and priorities to ensure consistent execution, strong customer outcomes, and efficient alignment of team capacity with business demand.
  • •Lead strategic partner implementation initiatives, ensuring programs are delivered with a strong focus on quality, timeline adherence, stakeholder alignment, and realization of customer value.
  • •Collaborate with Sales to understand customer objectives, pain points, and workflows, and help position Ethoca solutions in a way that is commercially compelling, operationally credible, and aligned to business outcomes.
  • •Lead product demonstrations and proof-of-value engagements that build customer confidence, highlight strategic product capabilities, and support successful commercial decision-making.
Travel: Low travel

Pay and Benefits

Salary: CAD 138,000 - 221,000 annually

Key Requirements

  • •Advanced experience leading customer-facing implementation, onboarding, delivery, or technical consulting teams, with a track record of developing talent and driving strong execution.
  • •Experience in sales engineering, solutions consulting, or a similar customer-facing role within a B2B technology environment, ideally with exposure to APIs, SFTP, and implementation-driven workflows.
  • •Strong strategic thinking, analytical capability, and sound judgment, with the ability to navigate ambiguity, connect operational detail to broader business goals, and make informed decisions in complex environments.
  • •Excellent communication, presentation, and relationship-building skills, with the ability to engage technical, commercial, and executive audiences with clarity and confidence.
  • •Strong knowledge of the payments ecosystem, including merchants, issuers, processors, and the broader market dynamics that influence customer priorities and product adoption.
Experience:PaymentsFintechB2B technology
Skills:CommunicationLeadershipRelationship-buildingStrategic thinkingProblem-solving
Tech Stack:APIsSFTP

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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