Líder de Proyecto Customer Experience (Cuauhtemoc, Distrito Federal, MX, 06500)

Lead the implementation of global Customer Experience processes in Mexico end-to-end, ensuring regulatory, operational readiness, and KPI measurability. Focus on collection/recovery of overdue portfolio and fraud prevention/detection while maintaining disciplined administrative support. Coordinate SME working sessions, negotiate with local and global stakeholders, manage customer experience deliverables for monthly forums, and create AI-assisted materials to keep internal teams informed.