Zendesk

1 month ago

Senior Software Engineer (Backend -Ruby on Rails)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Backend Engineer focusing on the core User model for Zendesk. You’ll own end-to-end features in a large Rails codebase, collaborate with global teams, and contribute to scalable, high-availability services. You’ll lead with technical decisions, drive projects from start to finish, and mentor peers while working in a hybrid Pune-based role with impact across millions of users.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Contribute to the core code of Zendesk’s support product; your work will reach millions daily.
•Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions.
•Contribute to technical discussions and decision-making with teams across the global engineering organisation.
•Break complex features into granular pieces of work to enable incremental feedback.
•Prioritize and estimate work balancing feature delivery with tech debt management.

Key Requirements

•Ruby on Rails proficiency with experience on large Rails codebases
•MySQL or equivalent with ability to write efficient queries for high-traffic environments
•Track record of delivering large-scale, high-quality, resilient web systems
•Strong English communication skills and ability to collaborate with global product teams
•Experience coaching engineers, leading brainstorming discussions, and facilitating collaborative decision making

Experience:SaaS

Skills:CommunicationLeadershipProblem-solvingMentoringCollaboration

Languages:English

Tech Stack:Ruby on RailsMySQLRedisReactTypeScriptGoJavaGRPCRESTKafkaGraphQLKubernetesDockerSpinnakerAWSDatadog

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 month ago

Senior Software Engineer (Backend -Ruby on Rails)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Manager level

Key Responsibilities

•Contribute to the core code of Zendesk’s support product; your work will reach millions daily.
•Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions.
•Contribute to technical discussions and decision-making with teams across the global engineering organisation.
•Break complex features into granular pieces of work to enable incremental feedback.
•Prioritize and estimate work balancing feature delivery with tech debt management.

Key Requirements

•Ruby on Rails proficiency with experience on large Rails codebases
•MySQL or equivalent with ability to write efficient queries for high-traffic environments
•Track record of delivering large-scale, high-quality, resilient web systems
•Strong English communication skills and ability to collaborate with global product teams
•Experience coaching engineers, leading brainstorming discussions, and facilitating collaborative decision making

Experience:SaaS

Skills:CommunicationLeadershipProblem-solvingMentoringCollaboration

Languages:English

Tech Stack:Ruby on RailsMySQLRedisReactTypeScriptGoJavaGRPCRESTKafkaGraphQLKubernetesDockerSpinnakerAWSDatadog

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor