Strategic Customer Success Manager - US Public Sector

Samsara
United States
Workplace: RemoteFull timeUSD 111,562.5 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Priority management","Emotional intelligence","Communication","Stakeholder management","Initiative","Diplomacy","Tact","Poise"]

Own long-term success for top Public Sector customers after implementation by partnering with Sales, Support, Sales Engineering, and Product. Drive increased safety, efficiency, and sustainability using Samsara’s IoT platform, including building joint success plans, running executive business reviews, and facilitating customer workshops. Explain platform capabilities across industries, mentor wider CS and Support teams, and champion Samsara’s growth-minded customer success principles in a remote US role.

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Samsara
Samsara
21 hours ago

Strategic Customer Success Manager - US Public Sector

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own long-term success for top Public Sector customers after implementation by partnering with Sales, Support, Sales Engineering, and Product. Drive increased safety, efficiency, and sustainability using Samsara’s IoT platform, including building joint success plans, running executive business reviews, and facilitating customer workshops. Explain platform capabilities across industries, mentor wider CS and Support teams, and champion Samsara’s growth-minded customer success principles in a remote US role.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Ensure customers increase safety, efficiency, and sustainability with the IoT platform
  • •Compose joint success plans with objectives, metrics, and timelines while removing barriers to business value
  • •Orchestrate executive business reviews with customer decision makers and executive leadership to align on goals
  • •Conduct workshops to understand current operations and recommend workflow changes for Samsara products
  • •Deeply understand platform capabilities and mentor wider Customer Success and Support teams

Pay and Benefits

Salary: USD 111,562.5 - 150,000 annually
Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •5+ years of experience in a senior Customer Success, account management, or strategic consulting role, with enterprise SaaS experience preferred
  • •Experience supporting or working with technical products
  • •Solutions-oriented with strong problem-solving skills
  • •Proven track record building trust and communicating effectively with executives and technical/product/engineering leadership
  • •Bachelor’s degree from a 4-year institution
Experience:5+ yearsEnterprise SaaSPublic sector
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPriority managementEmotional intelligenceCommunicationStakeholder managementInitiativeDiplomacyTactPoise

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn