Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Attention to safety","Record keeping","Self-motivation"]

Deliver vehicles to customers’ doors using custom car haulers, while ensuring each vehicle is safe to drive through loading/unloading, inspection, and careful handling. Complete customer paperwork and add thorough notes in the customer tracking system, maintaining professional customer service throughout. Work rotating shifts in a fast-paced, customer-facing Market Operations environment and meet safety, driving, and local licensing requirements.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers, while ensuring each vehicle is safe to drive through loading/unloading, inspection, and careful handling. Complete customer paperwork and add thorough notes in the customer tracking system, maintaining professional customer service throughout. Work rotating shifts in a fast-paced, customer-facing Market Operations environment and meet safety, driving, and local licensing requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers with training provided.
  • •Load/unload vehicles onto the hauler and regularly inspect the hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and record thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet delivery shift availability and daily safety expectations in indoor/outdoor conditions.

Pay and Benefits

Salary: USD 18 - 20 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor/outdoor conditions.
  • •Must be able to read, write, speak and understand English.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Must have (or be able to obtain) a Notary within the first 90 days; may also require state-specific specialty licenses.
Experience:2+ years
Skills:Customer serviceAttention to safetyRecord keepingSelf-motivation
Licenses:NotaryChauffeur's licenseVehicle VerifierDOT Medical CardValid driver's license
Languages:English
Tech Stack:Customer tracking systemCMV Driver Qualification policy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn