Case Manager (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Independence","Communication","Time management","Problem-solving","Stakeholder management"]

Deliver end-to-end case management for new applications, ensuring underwriting, compliance, and regulatory requirements are met within agreed service lead times. Process cases accurately and maintain complete internal documentation. Partner with stakeholders to support channels and sales targets, provide timely case updates, and handle enquiries. Resolve problem cases independently and support ad-hoc projects and cross-channel duties as assigned.

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FursaFursa
HSBC
HSBC
1 day ago

Case Manager (Kowloon City, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver end-to-end case management for new applications, ensuring underwriting, compliance, and regulatory requirements are met within agreed service lead times. Process cases accurately and maintain complete internal documentation. Partner with stakeholders to support channels and sales targets, provide timely case updates, and handle enquiries. Resolve problem cases independently and support ad-hoc projects and cross-channel duties as assigned.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver end-to-end case management for new applications in line with underwriting, compliance, regulatory, and Group requirements and agreed service lead times.
  • •Process cases accurately and timely, ensuring proper and complete internal documentation with good quality.
  • •Provide updated case information to key stakeholders and support channels to achieve sales targets.
  • •Handle case enquiries from sales staff and stakeholders in a professional manner.
  • •Handle and resolve problem cases independently and support ad-hoc tasks, projects, and cross-channel duties as assigned.

Key Requirements

  • •University Degree
  • •Relevant case management and/or new business operation experience
  • •LOMA qualifications or in progress of taking LOMA courses
  • •Fluency in written and spoken English and Cantonese
  • •Able to work independently, meet tight deadlines, and maintain a positive, mature attitude
Education:Bachelor's
Skills:IndependenceCommunicationTime managementProblem-solvingStakeholder management
Certifications:LOMA
Languages:EnglishCantoneseMandarin

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn