Citizens Bank

1 month ago

Content Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

The Content Operations Manager drives end-to-end content workflows and AI-enabled process improvements within the Digital Content & Experience Strategy team, coordinating with web ops, content partners, and strategists to deliver high-quality content efficiently while piloting AI tools to scale operations.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Manage the end-to-end intake process for content initiatives, including request evaluation, prioritization, and tracking through completion
•Build, document, and continuously improve content workflows, and production processes that support efficient, high-quality content delivery across editorial, social, and video workstreams
•Partner with the Web Operations Manager to create cohesive, cross-functional workflows across content and web operations, ensuring seamless handoffs, shared visibility, and aligned timelines
•Manage and oversee content development partners, coordinating execution of content, social assets and video creation to ensure on-time, on-brand, and compliant delivery
•Contribute to continuous improvement efforts by identifying opportunities to streamline workflows, reduce manual effort and improve operational efficiency through process design, AI application, and automation

Pay and Benefits

Salary: USD 104,000 - 129,000 annually

Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendMaternity LeavePaternity Leave401k

Key Requirements

•Hands-on experience with AI tools in content workflows and a passion for applying AI to improve team efficiency
•Proven ability to build, document, and improve workflows and operational processes from the ground up
•Experience in content operations, marketing operations, digital content management, or production management
•Experience in financial services or another regulated industry preferred
•Ability to translate process insights into actionable improvements and clear recommendations

Experience:Marketing & CommunicationsDigital MarketingContent Operations

Education:Bachelor's

Skills:Content MarketingContent StrategyCreative ConceptingCreative MindsetCuriosityCustomer Journey OrchestrationCustomer-CentricityDigital Media TrendsDiversity and Inclusion (D&I) Strategy and PolicyFostering InclusionIndustry InsightMarketing Strategy and PositioningPersistence and TenacityStrategic and Tactical PlanningWriting/Reporting

Languages:English

Tech Stack:AIAI toolsWorkflow automationMarTech

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

1 month ago

Content Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Manage the end-to-end intake process for content initiatives, including request evaluation, prioritization, and tracking through completion
•Build, document, and continuously improve content workflows, and production processes that support efficient, high-quality content delivery across editorial, social, and video workstreams
•Partner with the Web Operations Manager to create cohesive, cross-functional workflows across content and web operations, ensuring seamless handoffs, shared visibility, and aligned timelines
•Manage and oversee content development partners, coordinating execution of content, social assets and video creation to ensure on-time, on-brand, and compliant delivery
•Contribute to continuous improvement efforts by identifying opportunities to streamline workflows, reduce manual effort and improve operational efficiency through process design, AI application, and automation

Pay and Benefits

Salary: USD 104,000 - 129,000 annually

Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendMaternity LeavePaternity Leave401k

Key Requirements

•Hands-on experience with AI tools in content workflows and a passion for applying AI to improve team efficiency
•Proven ability to build, document, and improve workflows and operational processes from the ground up
•Experience in content operations, marketing operations, digital content management, or production management
•Experience in financial services or another regulated industry preferred
•Ability to translate process insights into actionable improvements and clear recommendations

Experience:Marketing & CommunicationsDigital MarketingContent Operations

Education:Bachelor's

Languages:English

Tech Stack:AIAI toolsWorkflow automationMarTech

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website