Technical Account Manager US

Antavo
United States
Workplace: RemoteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer empathy","Structured problem-solving","Strong ownership","Relationship management","Communication"]

Own long-term technical customer success for strategic US accounts, acting as an executive-level advisor post-go-live. Drive technical adoption and platform stability by aligning customer roadmaps and operational strategy with Antavo capabilities. Lead scalability, governance, and architecture discussions; troubleshoot integrations, APIs, data flows, and configurations; proactively manage technical risks; and coordinate across Customer Success, Engineering, Product, Support, and Implementation to ensure documented, follow-through outcomes.

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Antavo
Antavo
3 days ago

Technical Account Manager US

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own long-term technical customer success for strategic US accounts, acting as an executive-level advisor post-go-live. Drive technical adoption and platform stability by aligning customer roadmaps and operational strategy with Antavo capabilities. Lead scalability, governance, and architecture discussions; troubleshoot integrations, APIs, data flows, and configurations; proactively manage technical risks; and coordinate across Customer Success, Engineering, Product, Support, and Implementation to ensure documented, follow-through outcomes.
Location: United States
Workplace: Remote
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Maintain strategic technical relationships with senior customer stakeholders, including engineering, architecture, product, and relevant C-level executives.
  • •Serve as the executive-level technical advisor to align customer technical roadmap and operational strategy with Antavo capabilities.
  • •Lead technical alignment discussions on scalability, architecture evolution, operational maturity, governance, and long-term platform strategy.
  • •Act as primary technical advisor after go-live by understanding customer Antavo setup (integrations, data flows, environments, business use cases) and guiding best practices for usage and performance.
  • •Coordinate across internal Antavo teams to address technical escalations, platform changes/upgrades, new feature adoption, and to document and drive follow-through on critical technical topics.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •Proven experience building and maintaining relationships with senior technical and executive stakeholders (CTOs, Heads of Engineering, Architects, digital leaders) in complex B2B SaaS environments.
  • •Strong technical depth to discuss integrations, APIs, data flows, configurations, release impacts, platform behavior, and technical risks; ability to translate trade-offs and recommendations clearly to technical and non-technical audiences.
  • •Experience acting as a trusted advisor in a senior customer-facing technical role (e.g., Technical Account Manager / Technical Customer Success / Solutions Consultant / Customer Success Engineer) for enterprise customers.
  • •Experience troubleshooting and optimizing live customer environments, including structured problem-solving and ownership across multiple strategic accounts.
  • •Familiarity with issue/project-tracking tools such as Jira, and understanding of software development processes, release cycles, incident handling, and escalation management.
Experience:B2B SaaSEnterpriseLoyaltySaaS
Skills:Customer empathyStructured problem-solvingStrong ownershipRelationship managementCommunication
Languages:English
Tech Stack:APIsRESTful APIsSDKsJavaScriptWebhooksAuthenticationData integrationsJiraSQLNoSQLSalesforceMagentoShopifyEmarsysBrazeBloomreachCRMMarTech

Company Brief

Antavo
Provides an AI-powered, API-first loyalty management platform that helps enterprises design, run and optimize omnichannel loyalty and promotion programs for increased retention and lifetime value.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2012
Glassdoor
Glassdoor: 3.7
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