Contact Centre Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Communication","Teamwork","Problem-solving"]

Handle inbound customer inquiries via phone, email, and real-time communications for credit cards and general banking services, including online personal finance and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide appropriate solutions to resolve customer issues, delivering high-quality service and ensuring customer satisfaction while working collaboratively in a team with rotating shifts.

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FursaFursa
HSBC
HSBC
19 hours ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound customer inquiries via phone, email, and real-time communications for credit cards and general banking services, including online personal finance and payments. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Provide appropriate solutions to resolve customer issues, delivering high-quality service and ensuring customer satisfaction while working collaboratively in a team with rotating shifts.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer and handle customer inquiries related to credit cards, general banking services, online personal finance, and payments via phone, email, and real-time communications.
  • •Discover customer needs and recommend suitable products and services to achieve expected outcomes.
  • •Propose reasonable solutions based on circumstances to resolve customer difficulties and ensure customer satisfaction.
  • •Deliver high-quality customer service consistently.
  • •Work collaboratively with the team in a call centre environment.

Key Requirements

  • •Strong customer service mindset and willingness to work in customer service roles.
  • •Fluent in Cantonese, with clear thinking and strong communication and expression skills.
  • •Good teamwork spirit.
  • •Able to communicate and read/write in English to a certain extent.
  • •Willing to accept rotating shift arrangements (preferred).
Skills:Customer service orientationCommunicationTeamworkProblem-solving
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn