Transformation Lead

HP
Bengaluru, Karnataka, India
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 15+ yearsEducation: bachelorsSkills: ["Effective communication","Results orientation","Learning agility","Customer centricity","Independent judgment"]

Drive process mapping and optimization to improve customer experience and organizational efficiency. Lead exploration of digital transformation and process improvements, establish and track KPIs against program objectives, and apply agile and project management practices to solve complex, cross-division problems. Provide mentorship and guidance to lower-level employees while influencing long-term goals through strategy, risk management, and change management initiatives.

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FursaFursa
HP
HP
1 week ago

Transformation Lead

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive process mapping and optimization to improve customer experience and organizational efficiency. Lead exploration of digital transformation and process improvements, establish and track KPIs against program objectives, and apply agile and project management practices to solve complex, cross-division problems. Provide mentorship and guidance to lower-level employees while influencing long-term goals through strategy, risk management, and change management initiatives.
Location: Bengaluru, Karnataka, India
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead process mapping and optimization efforts to elevate customer experience and improve HP’s efficiency.
  • •Identify and pursue opportunities for digital transformation and process optimization.
  • •Set up, measure, and regularly report KPIs against program objectives and status.
  • •Contribute innovative ideas and lead large cross-functional teams to solve unique, complex business problems.
  • •Provide mentorship and guidance to lower-level employees to help realize operational and strategic plans.

Key Requirements

  • •Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or related field, or commensurate work experience or demonstrated competence.
  • •Typically 15+ years of work experience, preferably in project management, technical support, customer support, or process engineering.
  • •Demonstrated expertise in agile methodology, project planning, and project scoping to deliver transformation objectives.
  • •Proficiency in risk management and mitigation practices to address complex program challenges.
  • •Knowledge of change management and process improvement to optimize operations and customer experience.
Experience:15+ years
Education:Bachelor's in Computer Science, Information Systems, Engineering, or any other related discipline
Skills:Effective communicationResults orientationLearning agilityCustomer centricityIndependent judgment
Certifications:Project Management Professional (PMP)Prince 2 PractitionerProject Management Professional (PMP) Certification
Tech Stack:Agile MethodologyProject ManagementProcess ImprovementProject Management Institute (PMI) MethodologyProject PlanningProject ScopingRisk ManagementChange Management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn