Call service representative

Qureos
New York
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer satisfaction","Multi-tasking","High-pressure management","Attention to detail","Empathy","Patience","Communication","Interpersonal abilities","Problem-solving","Team collaboration","Conflict resolution"]

Take inbound customer calls and provide accurate, helpful answers while de-escalating dissatisfied interactions with empathy and patience. Guide callers through troubleshooting, navigating the company site, and using products or services. Review customer accounts to share updates on billing, shipping, warranties, and other items, and collaborate with the team to improve service. Support new employees through training on customer management policies.

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FursaFursa
Qureos
Qureos
3 days ago

Call service representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Take inbound customer calls and provide accurate, helpful answers while de-escalating dissatisfied interactions with empathy and patience. Guide callers through troubleshooting, navigating the company site, and using products or services. Review customer accounts to share updates on billing, shipping, warranties, and other items, and collaborate with the team to improve service. Support new employees through training on customer management policies.
Location: New York
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Take customer calls and provide accurate, satisfactory answers to queries and concerns.
  • •De-escalate dissatisfied customer situations, offering patient assistance and support.
  • •Call clients and customers to inform them about new products, services, and policies.
  • •Guide callers through troubleshooting, navigating the company site, and using products/services.
  • •Review customer or client accounts and provide updates on billing, shipping, warranties, and other account items, and help train new employees.

Key Requirements

  • •A high school diploma or equivalent; a Bachelor's degree is a plus.
  • •Proven customer service experience, preferably in a call center or retail environment.
  • •Strong communication skills (verbal and written).
  • •Excellent problem-solving and conflict-resolution abilities.
  • •Proficient computer skills with CRM software and attention to detail.
Education:High School
Skills:Customer satisfactionMulti-taskingHigh-pressure managementAttention to detailEmpathyPatienceCommunicationInterpersonal abilitiesProblem-solvingTeam collaborationConflict resolution
Tech Stack:CRM software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn