Customer Success Engineer

Deliver technical guidance for customers on Dialpad’s AI customer experience platform, including product and feature demos (including Dialpad App Marketplace integrations) and proactive technical audits of customer Dialpad deployments. Partner with Customer Success Managers across the customer journey, providing system configuration advice and admin training. Work alongside enablement partners to support product education programs that improve CS partner technical capabilities, using deep product knowledge to explain clearly to non-technical stakeholders.