Figma

2 days ago

Community Support Specialist (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the public voice of the company by monitoring Figma’s community and social platforms and handling escalations. Provide technical support to new and experienced users, moderate and organize the community forum, and improve one-to-many support experiences. Collaborate with design and engineering teams to investigate complex issues, escalate technical bugs through the Technical Quality Support team, and synthesize customer feedback into actionable recommendations.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor community and social platforms (community forum, X, Reddit, etc.) and handle escalations.
•Provide technical support for new and experienced Figma users on community and social platforms.
•Moderate and organize the community forum to keep it healthy and safe.
•Improve engagement by creating a seamless one-to-many support experience.
•Collaborate with design and engineering teams to investigate and resolve complex issues; escalate technical issues with the Technical Quality Support team; collect and synthesize customer feedback and close the feedback loop with users.

Key Requirements

•2+ years of experience in support or community roles for a technical SaaS product.
•Strong technical capability and written communication skills to explain complex ideas clearly.
•Comfort responding to customers with feedback in a public forum or directly with users.
•An agile, adaptive mindset suited to a startup environment.
•Fluency in English and Japanese, written and spoken.

Experience:2+ yearsSaaSTechnical supportCommunity support

Skills:CommunicationInvestigative mindsetCritical thinkingAdaptabilityPublic-facing customer focus

Languages:EnglishJapanese

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

2 days ago

Community Support Specialist (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor community and social platforms (community forum, X, Reddit, etc.) and handle escalations.
•Provide technical support for new and experienced Figma users on community and social platforms.
•Moderate and organize the community forum to keep it healthy and safe.
•Improve engagement by creating a seamless one-to-many support experience.
•Collaborate with design and engineering teams to investigate and resolve complex issues; escalate technical issues with the Technical Quality Support team; collect and synthesize customer feedback and close the feedback loop with users.

Key Requirements

•2+ years of experience in support or community roles for a technical SaaS product.
•Strong technical capability and written communication skills to explain complex ideas clearly.
•Comfort responding to customers with feedback in a public forum or directly with users.
•An agile, adaptive mindset suited to a startup environment.
•Fluency in English and Japanese, written and spoken.

Experience:2+ yearsSaaSTechnical supportCommunity support

Skills:CommunicationInvestigative mindsetCritical thinkingAdaptabilityPublic-facing customer focus

Languages:EnglishJapanese

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn