Appraisal Service Coordinator

Citizens Bank
United States
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Attention to detail","Communication","Multitasking","Prioritization","Issue resolution"]

Coordinate the full lifecycle of appraisal orders for business partners within the Collateral Fulfillment team of Collateral Risk Management. Manage vendor workflows with Appraisal Management Companies and panel appraisers, monitor orders against SLA timelines using system reports, and proactively resolve delays. Update the Collateral Management System with current statuses, due dates, and rush flags, serve as the primary contact for order communications, and review documentation for contract completeness and compliance.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Appraisal Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 55 minutes agoStatus: Live

Job Summary

Coordinate the full lifecycle of appraisal orders for business partners within the Collateral Fulfillment team of Collateral Risk Management. Manage vendor workflows with Appraisal Management Companies and panel appraisers, monitor orders against SLA timelines using system reports, and proactively resolve delays. Update the Collateral Management System with current statuses, due dates, and rush flags, serve as the primary contact for order communications, and review documentation for contract completeness and compliance.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Manage appraisal and evaluation reports through third-party Appraisal Management Companies (AMCs) and licensed real estate appraisers.
  • •Oversee the full lifecycle of open appraisal orders, including monitoring multiple AMCs/panel appraisers and ensuring orders progress within established timelines.
  • •Use daily system-generated reports to track order status, ensure receipt by predetermined SLA due dates, and proactively address delays outside SLA milestones.
  • •Confirm inspection scheduling with appraisers and maintain progress to meet closing deadlines while regularly contacting AMCs for updates.
  • •Update the Collateral Management System (CMS) with current order statuses, revised due dates, and rush flags; serve as primary point of contact for communications and documentation review.

Key Requirements

  • •Minimum of 2 years of experience in mortgage processing, appraisal review, or working with an Appraisal Management Company (AMC).
  • •Proficiency in Microsoft Office applications including Word, Excel, and Outlook, and familiarity with internet-based tools; experience with FNC/CMS is a plus.
  • •Demonstrated understanding of mortgage banking products, operational workflows, and property valuation processes.
  • •Strong customer service track record with responsiveness and professionalism.
  • •Ability to thrive in a fast-paced, high-volume environment managing multiple priorities and tight deadlines.
Experience:2+ yearsMortgageReal estateFinancial services
Education:High School
Skills:Attention to detailCommunicationMultitaskingPrioritizationIssue resolution
Tech Stack:Microsoft OfficeWordExcelOutlookExcel-based status reportsInternet-based toolsFNC/CMSCollateral Management System (CMS)AMC portalPhoneEmail

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website