TTEC Digital

1 year ago

Google CCAI Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the design and implementation of AI-powered self-service solutions for enterprise contact centers using Google Cloud technologies. Provide end-to-end technical leadership across voice and digital AI engagements, interfacing with clients and internal teams to deliver scalable solutions leveraging Google CCAI, Dialogflow CX/ES, Apigee and Vertex AI.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead voice and digital AI self-service solutions for large, multi-location contact centers.
•Design, develop, and implement AI self-service applications using Google Contact Center AI.
•Interface directly with clients to lead design decisions and define solution requirements.
•Serve as project lead for assigned Google CCAI implementations.
•Collaborate with conversation designers and project teams on IVA specifications.

Key Requirements

•8+ years of overall architecture experience
•4+ years of experience with Dialogflow CX/ES
•2+ years of hands-on Google CCAI experience
•Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI
•Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS

Experience:8+ yearsCloud computingAIContact centersGoogle Cloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Certifications:Google Certification

Tech Stack:Google Contact Center AIDialogflow CXDialogflow ESApigeeVertex AIJavaJavaScriptNode.jsAngularJSC#.NETHTMLSQLPythonRESTSOAPOracleMongoDBPostgreSQLCisco CVP/Webex CCE/CC

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

1 year ago

Google CCAI Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Lead voice and digital AI self-service solutions for large, multi-location contact centers.
•Design, develop, and implement AI self-service applications using Google Contact Center AI.
•Interface directly with clients to lead design decisions and define solution requirements.
•Serve as project lead for assigned Google CCAI implementations.
•Collaborate with conversation designers and project teams on IVA specifications.

Key Requirements

•8+ years of overall architecture experience
•4+ years of experience with Dialogflow CX/ES
•2+ years of hands-on Google CCAI experience
•Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI
•Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS

Experience:8+ yearsCloud computingAIContact centersGoogle Cloud

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solving

Certifications:Google Certification

Tech Stack:Google Contact Center AIDialogflow CXDialogflow ESApigeeVertex AIJavaJavaScriptNode.jsAngularJSC#.NETHTMLSQLPythonRESTSOAPOracleMongoDBPostgreSQLCisco CVP/Webex CCE/CC

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn