Google CCAI Architect

TTEC Digital
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving"]

Lead the design and implementation of AI-powered self-service solutions for enterprise contact centers using Google Cloud technologies. Provide end-to-end technical leadership across voice and digital AI engagements, interfacing with clients and internal teams to deliver scalable solutions leveraging Google CCAI, Dialogflow CX/ES, Apigee and Vertex AI.

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FursaFursa
TTEC Digital
TTEC Digital
1 year ago

Google CCAI Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the design and implementation of AI-powered self-service solutions for enterprise contact centers using Google Cloud technologies. Provide end-to-end technical leadership across voice and digital AI engagements, interfacing with clients and internal teams to deliver scalable solutions leveraging Google CCAI, Dialogflow CX/ES, Apigee and Vertex AI.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead voice and digital AI self-service solutions for large, multi-location contact centers.
  • •Design, develop, and implement AI self-service applications using Google Contact Center AI.
  • •Interface directly with clients to lead design decisions and define solution requirements.
  • •Serve as project lead for assigned Google CCAI implementations.
  • •Collaborate with conversation designers and project teams on IVA specifications.

Key Requirements

  • •8+ years of overall architecture experience
  • •4+ years of experience with Dialogflow CX/ES
  • •2+ years of hands-on Google CCAI experience
  • •Strong knowledge of Cloud Services Architecture, Apigee, and Vertex AI
  • •Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, AngularJS
Experience:8+ yearsCloud computingAIContact centersGoogle Cloud
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solving
Certifications:Google Certification
Tech Stack:Google Contact Center AIDialogflow CXDialogflow ESApigeeVertex AIJavaJavaScriptNode.jsAngularJSC#.NETHTMLSQLPythonRESTSOAPOracleMongoDBPostgreSQLCisco CVP/Webex CCE/CC

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn