Offline Customer Support Officer (Bayelsa)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer-centricity","Collaboration","Attention to detail"]

Provide first-line customer support to walk-in customers and users in WhatsApp groups, resolving enquiries, technical issues, and service concerns in a timely, professional manner. Accurately log requests for tracking and follow-up, coordinate with internal teams to drive resolution, and escalate complex cases to the Regional/State Team Lead. Adhere to scripts and procedures, document customer feedback, and maintain confidentiality and data privacy to improve the customer experience.

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FursaFursa
Moniepoint Group
Moniepoint Group
3 years ago

Offline Customer Support Officer (Bayelsa)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line customer support to walk-in customers and users in WhatsApp groups, resolving enquiries, technical issues, and service concerns in a timely, professional manner. Accurately log requests for tracking and follow-up, coordinate with internal teams to drive resolution, and escalate complex cases to the Regional/State Team Lead. Adhere to scripts and procedures, document customer feedback, and maintain confidentiality and data privacy to improve the customer experience.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers and respond to inquiries via WhatsApp platforms.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution and escalate complex issues as required.
  • •Collect customer feedback, identify needs, offer appropriate solutions, and maintain confidentiality and data privacy.

Key Requirements

  • •1–2 years of relevant customer service or support experience.
  • •BSc or HND (minimum educational qualification).
  • •Completed NYSC or have a valid exemption/exclusion certificate.
  • •Excellent written and verbal communication skills for walk-ins and WhatsApp group communications.
  • •Ability to follow operational procedures and maintain data privacy and confidentiality.
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer-centricityCollaborationAttention to detail
Tech Stack:WhatsApp

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn