Offline Customer Support Officer (Bayelsa)

Provide first-line customer support to walk-in customers and users in WhatsApp groups, resolving enquiries, technical issues, and service concerns in a timely, professional manner. Accurately log requests for tracking and follow-up, coordinate with internal teams to drive resolution, and escalate complex cases to the Regional/State Team Lead. Adhere to scripts and procedures, document customer feedback, and maintain confidentiality and data privacy to improve the customer experience.