Premier Service Manager- Visakhapatnam (Vizag) (Hyderabad, TG, IN, 500081)

HSBC
Visakhapatnam, Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Exceptional communication","Strong interpersonal skills","Highly organized","Collaborative team player","Proactive"]

Support Premier Relationship Managers in driving income plans through acquisition, cross-sales, retention, and growth. Serve as first point of contact for clients when PRMs are unavailable, delivering seamless, premium customer experiences. Build deep knowledge of HSBC systems and branch operations to handle client needs, improve process efficiencies, and achieve KPIs for new customers, referrals, and credit card/general insurance products while maintaining strong control and operational practices.

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HSBC
HSBC
18 hours ago

Premier Service Manager- Visakhapatnam (Vizag) (Hyderabad, TG, IN, 500081)

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Job Summary

Support Premier Relationship Managers in driving income plans through acquisition, cross-sales, retention, and growth. Serve as first point of contact for clients when PRMs are unavailable, delivering seamless, premium customer experiences. Build deep knowledge of HSBC systems and branch operations to handle client needs, improve process efficiencies, and achieve KPIs for new customers, referrals, and credit card/general insurance products while maintaining strong control and operational practices.
Location: Visakhapatnam, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans via acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
  • •Develop extensive knowledge of HSBC systems and procedures to handle client needs effectively and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Achieve KPIs by acquiring new customers and promoting credit card and general insurance products, including referrals and cross-selling opportunities.

Key Requirements

  • •Graduate degree.
  • •2–5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Exceptional, up-to-date knowledge of banking products, systems, and processes.
  • •Strong customer orientation and ability to provide exemplary service (with exceptional communication and interpersonal skills).
Experience:2-5 yearsBankingCustomer service
Education:Bachelor's
Skills:Exceptional communicationStrong interpersonal skillsHighly organizedCollaborative team playerProactive
Certifications:FEDAINISM (Demat)IRDA
Tech Stack:AI-enabled toolsHSBC systems

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn