15 hours ago

Senior Dispute Resolution Officer (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Manage and resolve complex consumer complaints and disputes, including escalated matters and AFCA cases, ensuring fair, compliant outcomes. Provide technical expertise, coaching, and training to support dispute resolution capability development across the team. Drive continuous improvement by identifying process enhancements and strengthening complaint and dispute management strategies. Maintain compliance with Allianz policies, industry codes, and regulatory requirements while partnering with stakeholders to deliver customer-focused solutions.

Location: Brisbane

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage and resolve complex customer complaints and disputes, including escalated matters, AFCA cases, and regulatory obligations.
•Provide technical expertise, coaching, and training to team members to improve dispute resolution practices.
•Drive continuous improvement by identifying process enhancements and contributing to strategies for complaint and dispute management.
•Ensure compliance with Allianz policies, industry codes, and regulatory requirements, supporting governance, risk management, and control frameworks.
•Build strong stakeholder relationships and apply effective problem-solving to deliver balanced, compliant customer solutions.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•Extensive dispute resolution experience in the insurance industry, with strong understanding of industry standards, regulations, and compliance requirements.
•Advanced knowledge of insurance disputes across personal and commercial lines, including managing complex and sensitive matters.
•Strong analytical and critical thinking skills to interpret complex information and apply professional judgement.
•Ability to plan, prioritise, and manage competing demands while delivering high-quality outcomes in a fast-paced environment.
•Excellent communication, stakeholder management, and problem-solving skills to influence outcomes and develop practical, customer-focused solutions.

Experience:Insurance

Skills:CommunicationStakeholder managementProblem-solvingAnalytical thinkingProfessional judgement

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

15 hours ago

Senior Dispute Resolution Officer (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Brisbane

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage and resolve complex customer complaints and disputes, including escalated matters, AFCA cases, and regulatory obligations.
•Provide technical expertise, coaching, and training to team members to improve dispute resolution practices.
•Drive continuous improvement by identifying process enhancements and contributing to strategies for complaint and dispute management.
•Ensure compliance with Allianz policies, industry codes, and regulatory requirements, supporting governance, risk management, and control frameworks.
•Build strong stakeholder relationships and apply effective problem-solving to deliver balanced, compliant customer solutions.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•Extensive dispute resolution experience in the insurance industry, with strong understanding of industry standards, regulations, and compliance requirements.
•Advanced knowledge of insurance disputes across personal and commercial lines, including managing complex and sensitive matters.
•Strong analytical and critical thinking skills to interpret complex information and apply professional judgement.
•Ability to plan, prioritise, and manage competing demands while delivering high-quality outcomes in a fast-paced environment.
•Excellent communication, stakeholder management, and problem-solving skills to influence outcomes and develop practical, customer-focused solutions.

Experience:Insurance

Skills:CommunicationStakeholder managementProblem-solvingAnalytical thinkingProfessional judgement

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn