Block

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of SMB merchants and build long-term partnerships with business owners. Drive tailored adoption of Square tools through consultative conversations, outreach, business coaching, and value-based recommendations. Serve as the voice of your merchants within Square, advocate for their needs, and surface insights that shape products. Partner with Sales, Product, and Support to deliver solutions, and meet outcome-based growth and retention goals.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
•Act as the voice of merchants within Square by advocating for their needs and surfacing insights.
•Build trusted relationships with top merchants while maintaining consultative connections across the portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Collaborate with cross-functional teams (Sales, Product, Support) to deliver tailored solutions and meet growth/retention goals.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement SavingsFamily Planning

Key Requirements

•3+ years of experience in account management, sales, or consultative roles.
•Consultative, customer-first mindset with proven ability to advocate for client needs.
•Strong organizational and time management skills to manage high-volume outreach and follow-up.
•Excellent communication skills, including simplifying complex ideas for clients.
•Commercial acumen and curiosity about small business drivers and how Square can accelerate success.

Experience:3+ yearsSMBAccount managementSalesConsultative roles

Skills:ConsultativeCustomer-firstAdvocacyOrganizationalCommunication

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

2 weeks ago

Account Manager, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own, retain, and grow a portfolio of SMB merchants through tailored adoption of Square tools.
•Act as the voice of merchants within Square by advocating for their needs and surfacing insights.
•Build trusted relationships with top merchants while maintaining consultative connections across the portfolio.
•Drive expansion through product adoption, upselling, and value-based recommendations.
•Collaborate with cross-functional teams (Sales, Product, Support) to deliver tailored solutions and meet growth/retention goals.

Pay and Benefits

Perks:Remote WorkHealth InsuranceFlexible TimeRetirement SavingsFamily Planning

Key Requirements

•3+ years of experience in account management, sales, or consultative roles.
•Consultative, customer-first mindset with proven ability to advocate for client needs.
•Strong organizational and time management skills to manage high-volume outreach and follow-up.
•Excellent communication skills, including simplifying complex ideas for clients.
•Commercial acumen and curiosity about small business drivers and how Square can accelerate success.

Experience:3+ yearsSMBAccount managementSalesConsultative roles

Skills:ConsultativeCustomer-firstAdvocacyOrganizationalCommunication

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn