Trust & Safety Specialist

Roadie
Atlanta
Workplace: RemoteFull timeFunction: Government Affairs & Public PolicyExperience: 2+ yearsSkills: ["Communication","Empathy","Problem-solving","Analytical thinking","Attention to detail"]

Investigate and resolve risk-related issues on the platform by using data to spot patterns in escalated incidents, identifying procedural gaps, and managing high-risk cases with urgency. Adjudicate user background screenings for compliance, investigate and decide on sender Gig claims, and assess internal/external liabilities to reduce losses. Partner with Legal and support communications, including coordinating with law enforcement when needed.

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FursaFursa
Roadie
Roadie
2 months ago

Trust & Safety Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Investigate and resolve risk-related issues on the platform by using data to spot patterns in escalated incidents, identifying procedural gaps, and managing high-risk cases with urgency. Adjudicate user background screenings for compliance, investigate and decide on sender Gig claims, and assess internal/external liabilities to reduce losses. Partner with Legal and support communications, including coordinating with law enforcement when needed.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Mid level

Key Responsibilities

  • •Identify, thoroughly investigate, and resolve risk-related issues on the platform.
  • •Leverage data to identify patterns and trends in escalated incidents.
  • •Identify procedural gaps to improve efficiency and effectiveness within the team.
  • •Adjudicate user background screenings while adhering to geographic compliance and regulations.
  • •Manage critical and high-risk situations, including coordinating with law enforcement as needed.

Pay and Benefits

Perks:Health Insurance401kTuition AssistancePaid LeaveRemote Work

Key Requirements

  • •At least 2+ years of experience in a trust & safety or risk-related role.
  • •Exceptional verbal and written communication skills, including empathy and building trust.
  • •Strong investigative and analytical problem-solving skills.
  • •Proficiency in Salesforce or other CRM systems.
  • •Consistent, detail-oriented execution while following complex procedural requirements.
Experience:2+ yearsTrust & safetyRisk management
Skills:CommunicationEmpathyProblem-solvingAnalytical thinkingAttention to detail
Languages:English
Tech Stack:SalesforceCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Roadie
Operates a crowdsourced, same-day and last-mile delivery platform that connects businesses and individuals with drivers already heading the right way to deliver packages quickly and efficiently across the U.S.
Industry: Last Mile Delivery
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: Atlanta, United States
Founded: 2014
WebsiteLinkedIn