Customer Service Representative (Carlisle, GB, CA3 8JW)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Attention to detail","Ownership","Resilience"]

Provide outstanding face-to-face customer service in a busy HSBC branch, taking ownership of transactional and service requests while answering product queries. Process a wide range of transactions accurately, support customers with HSBC self-service devices and digital banking platforms, and collaborate with the branch team to improve workflows. You’ll need excellent communication, empathy, ownership to resolve enquiries, and resilience in a changing environment.

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FursaFursa
HSBC
HSBC
2 days ago

Customer Service Representative (Carlisle, GB, CA3 8JW)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding face-to-face customer service in a busy HSBC branch, taking ownership of transactional and service requests while answering product queries. Process a wide range of transactions accurately, support customers with HSBC self-service devices and digital banking platforms, and collaborate with the branch team to improve workflows. You’ll need excellent communication, empathy, ownership to resolve enquiries, and resilience in a changing environment.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner within a fast-paced branch environment.
  • •Process a wide range of transactions while maintaining high accuracy.
  • •Answer specific product queries and take ownership of customer enquiries through to resolution.
  • •Educate customers about HSBC self-service devices and alternative digital banking platforms.
  • •Collaborate with the branch team to improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeaveHealth InsurancePensionLife InsuranceEquity

Key Requirements

  • •Provide face-to-face customer service in a busy branch environment while following policies and procedures.
  • •Process a wide range of transactions with a high degree of accuracy.
  • •Demonstrate excellent communication skills to engage customers, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution with a personalised, friendly, efficient approach.
  • •Be resilient in a continuously changing environment.
Skills:CommunicationEmpathyAttention to detailOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn