Figma

3 months ago

Senior Manager, Customer Experience & Solutions (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Senior, customer-facing leadership role overseeing Solutions Consulting, Onboarding, Enablement, and Technical Account Management in Japan. Drives end-to-end customer journey from pre-sales to renewal, partners with Japan Sales to connect technical value to revenue, and champions customer value with cross-functional teams. Influences product and GTM strategy via the voice of Japan’s customers; requires business-level Japanese and English proficiency.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management — cultivating a culture of customer-centricity and operational excellence
•Partner with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue
•Execute the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization
•Help define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs
•Serve as an executive sponsor for Figma's most strategic customer relationships in Japan, engaging at the C-suite and VP level to unblock challenges and support growth

Key Requirements

•10+ years in customer-facing technical sales roles within SaaS.
•6+ years leading Solutions Consulting or Sales Engineering teams.
•Track record of building and scaling customer-facing teams and playbooks to drive consistent outcomes.
•Proven success partnering with regional Sales leadership on GTM strategy, iterating based on data and insights.
•Business-level English proficiency.

Experience:10+ yearsSaaSJapanEnterprise

Skills:LeadershipCommunicationStrategic thinkingRelationship managementCross-functional collaboration

Languages:EnglishJapanese

Tech Stack:MEDDICC

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

3 months ago

Senior Manager, Customer Experience & Solutions (Tokyo, Japan)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Recruit, develop, and retain a high-performing team across Solutions Consulting, Onboarding, Enablement, and Technical Account Management — cultivating a culture of customer-centricity and operational excellence
•Partner with Japan Sales leadership to align on pipeline, deal strategy, and the motions that connect technical value to revenue
•Execute the end-to-end customer journey from pre-sales solutioning through onboarding, adoption, and renewal, building the milestones and frameworks that support value realization
•Help define how Figma delivers and measures value for our customers, including success planning, executive engagement, and account health programs
•Serve as an executive sponsor for Figma's most strategic customer relationships in Japan, engaging at the C-suite and VP level to unblock challenges and support growth

Key Requirements

•10+ years in customer-facing technical sales roles within SaaS.
•6+ years leading Solutions Consulting or Sales Engineering teams.
•Track record of building and scaling customer-facing teams and playbooks to drive consistent outcomes.
•Proven success partnering with regional Sales leadership on GTM strategy, iterating based on data and insights.
•Business-level English proficiency.

Experience:10+ yearsSaaSJapanEnterprise

Skills:LeadershipCommunicationStrategic thinkingRelationship managementCross-functional collaboration

Languages:EnglishJapanese

Tech Stack:MEDDICC

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn