Technical Support Representative

Barracuda Networks
Georgia
Workplace: HybridFull timeEUR 37,000+Function: Customer Support (Service Desk)Education: certificationSkills: ["Troubleshooting","Problem-solving","Solution-oriented thinking","Willingness to learn","Communication"]

Provide front-line technical support for Barracuda’s security solutions, assisting customers and partners via phone, email, chat, and remote access. Triage, troubleshoot, and document product support issues, and help with configuration, implementations, and problem resolution. Support network, client/server, Linux/Windows/macOS, storage, email, and web products while working in a team and reporting to the Technical Support Manager.

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FursaFursa
Barracuda Networks
Barracuda Networks
1 day ago

Technical Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: first listed 2 days ago

Job Summary

Provide front-line technical support for Barracuda’s security solutions, assisting customers and partners via phone, email, chat, and remote access. Triage, troubleshoot, and document product support issues, and help with configuration, implementations, and problem resolution. Support network, client/server, Linux/Windows/macOS, storage, email, and web products while working in a team and reporting to the Technical Support Manager.
Location: Georgia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support for Barracuda security solutions via phone, email, chat, or remote access.
  • •Assist partners and customers with configuration, implementations, and troubleshooting.
  • •Communicate and support customers and partners to protect their IT infrastructure.
  • •Support network, client/server, and storage products.
  • •Support Linux/Windows/macOS, email, and web products.

Pay and Benefits

Salary: EUR 37,000

Key Requirements

  • •Completed education with focus on IT (apprenticeship, technical school, HTL/FH, or university).
  • •Strong troubleshooting and problem-resolution skills.
  • •Ideally experience in technical support.
  • •Solution-oriented thinking with a willingness to learn new technologies.
  • •Basic knowledge of public cloud, VPN, virtualization, IoT, and Microsoft 365 (web technologies advantage).
Education:Certification / Diploma
Skills:TroubleshootingProblem-solvingSolution-oriented thinkingWillingness to learnCommunication
Tech Stack:LinuxWindowsMacOSVPNVirtualizationIoTMicrosoft 365Web technologiesPublic cloud

Company Brief

Barracuda Networks
Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Campbell, United States
Founded: 2003
WebsiteLinkedIn