Customer Success Manager - US [IC2]

Sourcegraph
United States
Workplace: RemoteFull timeUSD 120,800+ annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Analytical","Proactive","Autonomy","Coaching"]

Manage a book of 20 enterprise and commercial customer accounts end to end, helping developers achieve measurable value from Sourcegraph. Drive post-sales adoption by analyzing health scores and telemetry, running trainings and demos, and leading business reviews/QBRs with KPIs. Surface risk and expansion signals, partner with Named AEs and Field Engineers to move accounts forward, and share customer feedback internally to shape product direction.

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FursaFursa
Sourcegraph
Sourcegraph
2 days ago

Customer Success Manager - US [IC2]

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage a book of 20 enterprise and commercial customer accounts end to end, helping developers achieve measurable value from Sourcegraph. Drive post-sales adoption by analyzing health scores and telemetry, running trainings and demos, and leading business reviews/QBRs with KPIs. Surface risk and expansion signals, partner with Named AEs and Field Engineers to move accounts forward, and share customer feedback internally to shape product direction.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-sales customer relationship end to end for a book of ~20 enterprise and commercial accounts
  • •Drive adoption by analyzing health scores/telemetry and running 1:1 trainings, trainings, and demos
  • •Lead regular customer cadences using value maps, tracking adoption health scores, and identifying risk/opportunity
  • •Run internal business reviews and customer-facing QBRs with documented KPIs
  • •Partner with Named AEs and Field Engineers for renewal and expansion signals and act as the voice of customers internally

Pay and Benefits

Salary: USD 120,800 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Customer-facing experience such as CSM, account management, technical support, solutions consulting, or similar
  • •Prior experience in a technical SaaS environment
  • •Demonstrated comfort presenting to customers or technical audiences
  • •Background in developer tooling, observability, infrastructure, or adjacent technical products (nice to have)
  • •Experience managing a large, varied book of business (nice to have)
Experience:Technical SaaSDeveloper tooling
Skills:CommunicationAnalyticalProactiveAutonomyCoaching
Tech Stack:Deep SearchMCPAgentic Batch Changes

Company Brief

Sourcegraph
Provides universal code search and intelligence for developers and engineering teams, enabling fast code navigation, cross-repository search, code intelligence, and developer productivity tooling for both cloud and self-hosted environments.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn