Service Advisor, San Diego

Provide front-line customer service for vehicle service visits by greeting clients, consulting with technicians, and documenting concerns for diagnosis and repair. Manage the service journey end-to-end, including inspections/check-in, tracking vehicles through maintenance, and ensuring quality standards before handover. Review work orders, coordinate loaner agreements, handle warranty claim rejections, and collect authorization and payments using DocuSign to support an exceptional customer experience.